Business Technology Intern

You’ve discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And ─ as “one of the Healthiest 100 Workplaces in America” ─ is focused on the mind/body/soul of team members through our Culture of Care.

The Business Technology - Intern provides service and support for applications and systems under the direction of the Service Desk Supervisor. This position may work directly with internal customers as well as the business technology team. Work is primarily done over the phone, via email and occasionally in person. They will be assigned tasks and expected to complete to the satisfaction of the Service Desk Supervisor. This role is customer service focused and works to assist with tasks within the Business Technology department. Attention to detail, customer service skills, oral and written communication, and ability to follow appropriate procedures are key skills for this role.

MINIMUM REQUIREMENTS

Education: Some education completed in pursuit of Information Technology or Business Degree

Experience: Customer service experience is preferred

Travel: 15%

Work Schedule: This position works between the hours of 7 AM and 5 PM, Monday- Friday. Ability to work a flexible schedule is necessary.

KEY RESPONSIBILITIES

• Work Complexity:
  • Completes tasks assigned by the Service Desk Supervisor, following appropriate process and procedures. Research documented items to find potential solutions to incidents and service requests.
  • Log activities in appropriate service monitoring system.
• Service Desk:
  • One point of contact the Business Technology Department can leverage to log requests or incidents
  • Responds to Level 1 support requests via multiple sources such as phone, system responses, chat or other method as assigned.
  • Enters or updates call information into the tracking system. Interacts with customers in a courteous and professional manner. Resolves customer call issues.
  • Escalates calls as appropriate.
• Customer Technology Support:
  • Troubleshoots, diagnoses and performs minor repairs to hardware, software, and peripheral equipment, following documented procedures under the direction of a Service Desk employee.
  • Follows up in a timely manner to ensure customer satisfaction.

The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended as a comprehensive list of all functions, responsibilities, skills or abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

How Does FTI Give YOU the Chance to Thrive?

If you’re energized by new challenges, FTI provides you with many opportunities. Joining FTI opens doors to redefine what’s possible for your future.

Once you’re a team member, you’re supported and provided with the knowledge and resources to achieve your career goals with FTI. You’re officially in the driver’s seat of your career, and FTI’s career development and continued education programs give you opportunities to position yourself for success.

FTI is a “merit to the core” organization. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package.

Benefits are the Game-Changer

We provide industry-leading benefits as an investment in the lives of team members and their families. You’re invited to review the full list of FTI benefits available to regular/full-time team members. Start here. Grow here. Succeed here. If you’re ready to learn more about your career with FTI, apply today!

Faith Technologies, Inc. is an Equal Opportunity Employer – veterans/disabled.