The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for.

About the role:

The Technical Support Specialist Intern position provides infrastructure IT support services for The New York Times Company. You will support all functional teams, working with the New York Help Desk, Application Support, Platforms, Networking, Storage, and other support teams to provide fast and exceptional service to end users.

Responsibilities:

Provide hands on support to end users throughout the company (excluding executives)
Handle IT support requests via Servicenow and Jira ticketing systems
Deploy, configure, and troubleshoot end user computing devices including:
- Laptops, desktops, monitors, printers, and desk phones
- Video conferencing equipment including TV's, IPTV, and cable boxes
- WiFi, Ethernet, and mobile wireless devices
- Zero-touch computer deployments for onboards and upgrades
Install, configure, and troubleshoot supported operating systems and applications
Set up, install, and configure audio-visual equipment including microphones, speakers, video displays, projectors, cameras, mixing consoles, and lighting systems for meetings, conferences, presentations, and events.
Operate AV equipment during live events, ensuring smooth transitions, optimal sound quality, and clear visuals.
Troubleshoot technical issues that may arise during events or with AV systems, resolving them quickly and efficiently to minimize disruption.

Basic Qualifications:

Minimum 1 year of experience in an IT technical support role.
Experience with end user support using a wide range of technology.
Experience with Apple platforms
Ability to move, lift, carry, push, pull, and place objects up to 25 pounds without assistance
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping

Preferred Qualifications:

System administration experience
Familiarity with Servicenow
Familiarity with Bomgar remote control application
Familiarity of AV equipment
Strong written/verbal communication skills.

REQ-018895

The hourly rate of base pay for this role is:

$20—$20 USD

The New York Times Company is committed to being the world’s best source of independent, reliable and quality journalism. To do so, we embrace a diverse workforce that has a broad range of backgrounds and experiences across our ranks, at all levels of the organization. We encourage people from all backgrounds to apply.

We are an Equal Opportunity Employer and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. The U.S. Equal Employment Opportunity Commission (EEOC)’s Know Your Rights Poster is available here.

The New York Times Company will provide reasonable accommodations as required by applicable federal, state, and/or local laws. Individuals seeking an accommodation for the application or interview process should email [email protected]. Emails sent for unrelated issues, such as following up on an application, will not receive a response.

The Company will further consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable "Fair Chance" laws.

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Technical Support Specialist Intern

The New York Times

Compensation Overview