Customer Service Apprenticeship

Become an integral part of our JPMorganChase team! Each day will be unique – bring a positive attitude, entrepreneurial spirit and get ready to roll up your sleeves. This position is an essential part of the team and will have exposure to several aspects of running a banking office.

As a Customer Service Apprentice in JPMorganChase Merchant Services, you will be an advocate for our clients and internal partners. This program is designed to kickstart your career with a mix of valuable workplace experience, successive skills training, one day a week study time, and extra support from a dedicated mentor, after which you will gain a Level 3 Customer Service Specialist Qualification after successful completion.

Job responsibilities

• Provides first call resolution by answering client calls, identifying and analysing information
• Resolves client issues and concerns expediently, adhering to business policies, and ensuring timely follow-up on inquiries
• Troubleshoots technical problems, and maintains knowledge of new products and services to offer viable solutions
• Demonstrates exemplary teamwork by maintaining a professional, positive, and supportive attitude

Required qualifications, capabilities, and skills

• Achieved or predicted to achieve 5 GCSEs (or their equivalent) at grade 4 or above, including English and Mathematics

• Meeting the eligibility criteria for a Level 3 Qualification

• Willing to work schedules during our operating hours, which includes bank holidays

• Good knowledge of French

Preferred qualifications, capabilities, and skills

• Excellent verbal and written communication skills, with the ability to provide professional and interpersonal interactions
• Capable of multitasking, demonstrating flexibility to take on different tasks within the team
• Self-motivated and able to work well both independently and in team settings
• Knowledge of computer software systems like Microsoft Office

Please make sure to include your achieved or predicted GCSE results (or equivalent) at the top of your CV as otherwise your application will not be screened. 

We will be filling our classes on a rolling basis. We strongly encourage you to submit your application as early as possible before job postings close.