Global Customer Insights Intern

Job Description

Intuitive (maker of DaVinci surgical systems and the Ion endoluminal lung biopsy system)  is seeking a passionate Global Customer Insights Intern to support a wide range of customer and market insight initiatives at Intuitive. This individual will conduct mainly primary market research studies and analyses.  The Global Customer Insights (GCI) Intern will play a key supporting role in identifying marketplace opportunities and reducing business decision making risk. They will support members of the GCI team in confirming research objectives, identifying target audience, determining methodology, designing and programming surveys, managing projects, analyzing data and doing follow up analyses/data cuts, supporting  reporting, and preparing presentation decks.   

Interns will be expected to commit an average of 15-20 hours per week for this position.  Therefore, those MMRs that currently hold (or expected soon to hold) graduate assistantships or other commitments should not apply.

Duties and responsibilities

• Assist Global Customer Insights team members in business partner consultation
• Develop/refine research objectives, methodology, surveys/guides
• Analyze study results – and support team members with additional data cuts. Mine both new and existing data from a variety of studies for insights.
• Develop study reports/presentation decks, analyses, for business partners
• Use creativity to meet insights needs with limited resources
• Seek opportunities to grow as a professional market researcher

Qualifications

Qualifications

• 2+ years of experience analyzing problems using data sets, logic and holistic thinking
• Experience with both primary (qualitative and quantitative) and secondary methods.
• Undergraduate level degree + enrollment in graduate MMR program in good standing
• Strong interest in healthcare industries
• Strong written and oral communication skills
• Proficiency in Word, Excel, PP.  Experience with SPSS preferred. Graphics design a plus
• Strong prioritization and project management skills
• Proficiency in or ability to learn Qualtrics end user survey tool
• Willingness and desire to learn new skills and move beyond “comfort zone”