Front Office Intern

Job Description

• Assist in welcoming and checking in/out guests with professionalism and courtesy.
• Provide accurate information to guests regarding hotel services, local attractions, and transportation options.
• Support the reservations process and assist with room assignments and guest preferences.
• Respond to guest inquiries and resolve minor issues, escalating matters to supervisors as needed.
• Coordinate with housekeeping, concierge, and maintenance teams to fulfill guest requests promptly.
• Maintain a clean, organized, and presentable front desk and lobby area.
• Answer incoming calls and handle administrative tasks such as data entry, filing, and document management.
• Uphold the hotel’s service standards and contribute to a positive guest experience.

Qualifications

• Customer-focused professional to join our team immediately.
• Ability to spend extended lengths of time viewing a computer screen
• Possess a gracious, friendly, and fun demeanor
• Ability to multitask, work in a fast paced environment and have a high level attention to detail
• Strong verbal and written communication skills in English
• Maintain positive and productive working relationships with other employees and departments
• Willingness to work flexible hours, including weekends, holidays, and rotating shifts.
• Strong organizational skills and attention to detail.
• Ability to work both independently and as part of a team in a fast-paced environment.
• Punctual, reliable, and eager to learn through hands-on experience.