Office Services Manager

Overview

Overview:

IST Management is seeking a professional, hospitality focused Office Services Site Manager to join our prestigious Pittsburgh team! The Office Services Manager is responsible for providing on-site management to support our facilities, hospitality, conference room and office support services operation in a highly professional office environment. Ideal candidates will have the ability to confidently interact with clients and visitors, possess excellent communication abilities, display superior concierge-style hospitality standards, and are ready to grow in their professional career. Previous experience as a people manager is mandatory! 

Benefits Include: Paid Time Off, Paid Holidays, Medical, Dental, Vision, STD, LTD, Life, and 401K

Location: Downtown Pittsburgh.  Convenient to public transportation

Hourly Compensation: $18 - $20 based on experience.  Bonus opportunities available!!

Hours: Monday through Friday 7:30am - 4:30pm.  

Who We Are:

IST Management is a business process outsourcing company. We have over 1,800 employees and have been in business for over 26 years, with operations in over 38 cities across the U.S. We provide Facilities and Office Services Management, e-Discovery services including processing, hosting, court reporting, collections and forensics, managed review, and managed services. 

IST Management is one of the fastest-growing e-Discovery and facilities management companies in the U.S. We’ve been honored as one of the Nation’s Best & Brightest Companies to Work For, awarded the HR Professional Excellence Award from the Society for Human Resource Management, and we’ve made the INC 5000 list. We’re a proud partner of the Military Spouse Employment Partnership through our nation’s Department of Defense, and have committed to Hiring Our Heroes mission to hire 100,000 active and former service members.

We’re a privately held American company still under the leadership of our original founder, President & CEO Hal Blackman. We pride ourselves on commitment to excellence for our clients, the passion we put into our work each day, and upward mobility for our talented front line employees.

Responsibilities

The Site Supervisor is responsible for supporting the office services team and other administrative support services in a legal environment. Ideal candidates have great customer service skills, mail & shipping/copy experience, and have the ability to work well in a fast-paced environment.

• Management:
  • Professional and friendly customer service - Consistently displaying highly hospitable site standards
  • Verbal and written interaction with internal and external clients
  • Oversight/management of preferred vendors
  • Managing a team of on-site employees 
    • Oversee employees' performance, provide guidance and support
    • Manage the reciprocal relationship between staff and the organization so that each is successful
    • Provide training and learning experiences to the Office Services staff
    • Conduct regular team meetings with direct reports in conjunction with management
  • Assist with developing and implementing policies and procedures
• On-Site Services:
  • Managing meeting and conference room services
    • Set ups and breakdowns for meetings, food and beverage services 
    • Porter services to promote a clean, concierge-style environment on-site
  • Managing facilities related requests
  • Managing mail, office supplies and upkeep of office space including inventory of all items
    • Overseeing pantry inventory; ordering supplies 
  • Oversee courier and court docketing services
  • Oversee the daily operation of the Office Services equipment
  • Light administrative duties

Qualifications

Consider a new career today as a Site Supervisor with IST Management Services, the fastest-growing, national, facilities management company in the industry. PRE-EMPLOYMENT DRUG TEST REQUIRED.

• Must have access to reliable transportation to reach locations not on public transportation routes
• High school diploma or equivalent (GED) - College Degree is a plus and allows a fast track plan to management
• Customer Service/ Hospitality/ Retail background preferred
• Professional appearance and demeanor; Keyboarding and windows environment PC skills 
• Excellent communication skills both verbal and written; Ability to effectively work individually or in a team environment
• Competency in performing multiple functional tasks
• A valid drivers license and reliable transportation to and from work
• Lifting up to 55 pounds

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at [email protected].

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.