Costumer Service – Curricular Internship

Job Description

Within the Customer Service team, the intern will support operational activities related to the management of a customer portfolio, both Italian and international. The resource will have the opportunity to interact daily with customers and colleagues from different departments, developing cross-functional skills and an integrated vision of the order-to-cash process.

Main activities

• Entering customer orders into the management systems and updating delivery/forecast plans, both manually and via EDI flows.

• Daily communication with Italian and international customers regarding availability, timelines, and delivery methods.

• Timely updating of the order portfolio and monitoring of changes.

• Active collaboration with internal departments involved in the process (Planning, Procurement, Logistics, and Shipping).

• Support in updating prices within the order portfolio.

Qualifications

• Educational background in economics, management, languages, or related fields.

• Excellent knowledge of English (written and spoken).

• Good command of Microsoft Office (especially Excel).

• Teamwork attitude, strong communication skills, and customer orientation.

• Accuracy, proactivity, and ability to manage priorities.