Overview

The Engagement Manager (EM) plays a key role in project leadership and delivery, guiding the successful execution of enterprise projects within their assigned portfolio. Acting as the central point of coordination and primary project owner, the EM ensures alignment between project teams, senior client stakeholders, third parties, and internal leadership to drive projects and ensure high levels of engagement throughout the project lifecycle. The EM is accountable for the overall success of the projects to which they are assigned with respect to on-time and on-budget delivery of the full contracted scope, adherence to process & standards, quality of internal and external communications & visibility, and client satisfaction.

This role will be eligible for a bonus as well as competitive medical, dental, and vision benefits, wellness reimbursement, life insurance, and a 401(k) with company match. We offer vacation and sick leave benefits (under a flexible time off policy in most states).

Responsibilities

Manages the day-to-day health of the client relationships within their project portfolio
Ensures customer satisfaction targets are met for in-flight projects
Supports and drives the actions of project team members, with authority to make resourcing decisions, in-line with defined process & protocol and in collaboration with senior leadership
Manages resource allocations and collaborates with the PM and resource managers across the business to ensure the project is staffed for successful, on-budget execution
Serves as the project owner and primary point-person with the client, involved third parties, and other key stakeholders
Stewards and governs the project per defined processes to ensure success and mitigate risks through all phases of the project lifecycle, including scoping & requirement gathering, design, technical delivery, testing, go-live, and transition to post-implementation
Intervenes and escalates with urgency and rigor when encountering a difficult client situation, technical limitation, cost overrun, etc.; course-corrects projects to get them back on plan
Provides consultative guidance and functional and domain expertise (SME) to the client, third parties, and project team
Ensures project delivery meets or exceeds established profitability and efficiency targets
Maintains high standards of data quality to drive service team performance metrics and inform accurate executive reporting
Manages change control and scope creep by partnering with PMs and technical resources to ensure scope increases are estimated, documented, and communicated to clients, and reflected in all project budget calculations.
Serves as Deputy Director in ESC, shaping the project narrative and guiding client engagement and decision-making. Collaborates with PMs to ensure ESC presentations are strategically crafted, with content finalized and circulated at least 24 hours in advance.
Ensures technical delivery teams proactively provide PMs with accurate dependency details, estimates, and due dates. Intervenes when issues arise or escalations occur to drive timely corrective actions.
Provides timely, constructive performance feedback, both verbally and in writing, to project team members, sharing insights with their people leaders as needed. Acts as the primary point of contact for client feedback related to individual performance, proactively addressing concerns or praise. Informs performance evaluations and calibrations where applicable.
Coordinates and escalates product and development items relating to the projects within their portfolio, in-line with defined processes
Makes decisions on the handling of approved Origami investments within published thresholds
Manages and resolves conflict amongst team members and escalates to people managers as needed
Identifies potential expanded sales opportunities and notifies and coordinates with the account management team
Signs off on resource allocations for their assigned projects.
Reviews and pre-approves project estimates before inception read-outs, and provides recommendations to the Director for final approval
Provides innovative ideas for ongoing continuous improvement and evolution of the delivery model, processes, and professional services organization
Records hours worked in accordance with Origami's time entry policy.

Qualifications

Bachelor’s Degree in Computer Science, Computer Engineering, or business-related field.
7–10 years of experience in client-facing project management roles, or technology consulting.
Proven track record of managing complex client engagements and delivering technology solutions.
Experience working with cross-functional teams including engineering, product, and sales.
Strong understanding of project lifecycle, budgeting, and resource planning.
Strong attention to detail.
Excellent verbal and written communication skills, including executive-level reporting.
Ability to resolve conflicts, manage risks, and drive decision-making.
Advanced Microsoft Office suite skills.
Insurance industry experience preferred.

Benefits

Medical and Dental coverage available for employees, dependents, domestic partners, and spouses
Paid Time Off – Flexible options plus 10 paid company holidays where available**
All full-time positions are hybrid, with many eligible to be completely remote
Fully Paid by Origami Risk – Vision insurance, Short & Long-Term Disability Insurance, and Basic Life Insurance
Generous family leave options—including adoption and foster care placements
Pre-Tax Savings Accounts – Flexible Spending Account, Health Savings Account, Commuter Benefits, Dependent Care Savings Account
Retirement Savings – 401(k) with company match up to 4%
Employee Assistance Program (EAP) – Confidential & Free support offered to colleagues facing personal or work-related complications
Education Assistance Program – to help colleagues pursue industry/role-specific certifications
Wellness Benefits – reimbursement program to invest in healthy habits as well as support better colleague productivity and stress management
Additional coverages available – Pet Insurance, Critical Illness Insurance, and Voluntary Life & AD&D coverage

**Flexible PTO not available in California or the UK

Who We Are

Origami Risk delivers single-platform SaaS solutions that help organizations best navigate the complexities of risk, insurance, compliance, and safety management.

Founded by industry veterans who recognized the need for risk management technology that was more configurable, intuitive, and scalable, Origami continues to add to its innovative product offerings for managing both insurable and uninsurable risk; facilitating compliance; improving safety; and helping insurers, MGAs, TPAs, and brokers provide enhanced services that drive results.

A singular focus on client success underlies Origami’s approach to developing, implementing, and supporting our award-winning software solutions.

Origami Risk is proud to be an equal opportunity employer. We thrive and benefit from diversity and are committed to creating an inclusive and equitable environment for all employees. We do not discriminate against any individual based upon race, religion, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, color, sex, national origin, age, marital status, military or veteran status, disability, or any other characteristic protected by applicable law.

Caution: Be alert to recruiting scams. We have received reports of individuals impersonating Origami Risk recruiters to deceive candidates into disclosing personal information. These impostors use fake Origami Risk domain names and email addresses. Please double-check that any email address from an Origami Risk recruiter ends with origamirisk.com or talent.icims.com. And to confirm the legitimacy of any recruiting communication, feel free to email [email protected].