About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

About Lumen's Internship Program

Lumen offers students a unique opportunity to gain hands-on experience in digital innovation through a 10-week summer internship. Interns learn, network, and advance their careers while helping drive technology forward - embark on your exciting journey with Lumen today

Come join Lumen's fully immersive, 10-week summer internship program. Our interns demonstrate curiosity, innovation, and a passion for advancing technology. We believe that empowering our people and helping them reach their full potential is essential for the long-term success of both Lumen and our customers.

Hear from previous interns on the impact this program has had on their career. CLICK HERE!

The Role

Intern must be available to work full time (40 hours/week) during the 10-week program

Program Dates: May 29 – August 7, 2026.
Location: This position is fully remote / work from home in the continental US.
Work Authorization: US Work Authorization required for this role.

Program eligibility is contingent on the candidate’s commitment to the entire 10-week program. No exceptions will be made.

The Main Responsibilities

This intern will be aligned to our Enterprise Operations organization and will support our Carrier Relations and Operations teams. This internship offers hands-on experience in telecommunications billing dispute resolution, with exposure to the full scope of Carrier Relations responsibilities. You’ll work alongside experienced analysts to resolve vendor billing discrepancies, analyze telecom invoices, and contribute to process improvements that enhance operational efficiency and customer satisfaction.

Assist in reviewing and investigating vendor billing disputes related to telecom services
Perform data extraction, cleansing, and analysis to identify discrepancies in billing, ordering, and contract management
Collaborate with cross-functional teams including Finance, Legal, and Technical Support to gather and validate data
Document dispute cases, resolutions, and outcomes in internal systems
Support the development of reporting tools and dashboards to track dispute trends and performance metrics
Participate in process improvement initiatives aimed at reducing recurring billing issues
Provide administrative support for dispute resolution meetings, audits, and compliance reviews
Gain exposure to other areas within Carrier Relations to understand broader operational responsibilities

What We Look For in a Candidate

Required qualifications

Enrolled at a 4-year accredited college or university, rising senior level education status at the start of the internship.
Graduating August 2026 – May 2028
Preferred fields include but not limited to: Business, Information Technology

Proficiency and understanding of:

MS Office Suite
Strong analytical and problem-solving skills.
Proficiency in Microsoft Office Suite: Excel, PowerPoint, and Word.
Strong attention to detail and organizational skills.
Ability to communicate clearly and professionally.
Familiarity with formatting, templates, and visual design principles.
Experience with data visualization tools or techniques is a plus.

Compensation

Internship compensation ranges depend on each individual’s level of education, geographic location, and experience/qualifications aligned to the role.

Hourly Based Pay Range:
Min: $ 26/hour
Max: $ 38/hour

What to Expect Next

Once you complete and submit your application, you will be invited to take part in a virtual assessment. This on-demand assessment allows Lumen to better understand how your skills and experiences align to the internship role. You will receive a separate email invitation (please check your spam folder) within 6 hours of applying. To remain eligible for the summer internship program, be sure to finish the video interview within 5 business days of your application.

Application & Interview Timeline

October – First Round Interviews with top, qualified candidate
November - Interview panel with work team
December - All Summer 2026 offers will be extended by end of month

Requisition #: 340253

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Intern – Carrier Relations

Carrier Relations

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Compensation Overview