Techhelp Enterprise Services Analyst Intern

Across the Cox family of businesses (Cox Enterprises, Cox Communications and Cox Automotive), we’re looking for TechHelp Enterprise Interns to join our team and learn from the best. Ready to collaborate with us and work at a great company that truly cares about you and your future? Keep reading! 

What’s In It For You? 

• We value your time and potential. At Cox, you’ll be exposed to meaningful and challenging work.  
• You won’t be left alone to figure things out. You’ll have a team of supporters (plus an assigned program mentor) who will show you the ropes, guide you to excellence and cheer you on. 
• You’ll experience real accountability to develop your professional skills.   
•  You’ll expand your network and professional toolbox through exposure to senior leaders.  
• You’ll help us build a bold future that is sustainable, accessible and inclusive. 

Overview:

Have you ever felt underwhelmed after a lackluster customer service interaction and thought, “I can think of ways to make this better”? TechHelp Enterprise Services is where you can apply your passion for creating and delivering world-class customer service experiences while developing your business and technology skills. TechHelp helps our employees stay productive through innovative, efficient, and delightful support interactions. As an intern at Cox Enterprises, you can Make Your Mark by helping us create new experiences, improve existing offerings, and deliver exceptional customer service. You are enabled to influence outcomes by applying your ideas and experiences, partnering across the technology organization and participating in the delivery of our services.

Key Focus Areas & Responsibilities:

• Working closely with the team on projects ranging from application development to process enablement to hardware deployments, interacting with various technical and customer stakeholders.
• Learning about and potentially performing day-to-day duties of various TechHelp roles, including help desk, desktop support and proactive services.
• Performing data analysis and identifying opportunities for process improvement & proactive resolution.
• Assisting in creating and maintaining operational workflows and best practice documents.
• Being a change champion that communicates and explains the need for changes that benefit the organization
• Stretch assignments as offered either within TechHelp or by the Intern program.

Preferred Skills:

• Ability to communicate effectively
• Ability to Multi-task
• Proficient in MS Office
• Critical thinking
• Self-motivated
• Process-oriented and continuous-improvement mindset
• Commitment to providing and designing a world-class team member and/or customer experience
• Strong analytical skills and/or a desire to learn
• High comfort level working in a fast-paced environment
• Strong client mindset and passion for team member experience
• Creative solutioning and interest in innovation

Requirements:

• Must be a current Undergraduate or Graduate student
• Subject to a background check

Don’t miss out on the first steps toward your future. Apply today!