Customer Care Workforce Administration Intern

Customer Care

Posted on 10/9/2025

Regal Rexnord

Regal Rexnord

No salary listed

Milwaukee, WI, USA

In Person

SCOPE OF ROLE

The Regal Rexnord IPS Customer Care Advocacy Internship Program is a fulltime, 10-week paid internship at our Headquarters in Milwaukee starting June 2026.

The program is designed for students to gain real world experience by developing strong functional/technical expertise and business knowledge through challenging, hands-on assignment and to expose them to various groups across our Global Customer Care team and the Business. Over the course of 10 weeks, associates will complete work assignments and work projects to support Customer Care, Marketing and Training functions.

RESPONSIBILITIES

  • Assist with scheduling and adherence tracking across support channels using Salesforce and Work Force Management (WFM) tools

  • Monitor Salesforce case flow and escalate stagnant or unassigned cases to ensure timely resolution

  • Support basic quality reviews (Case, Phone & Order) and help identify performance gaps or training needs through data analysis

  • Collaborate with Customer Care Supervisors to reinforce SOPs and implement corrective actions

  • Participate in team huddles and planning sessions to align workforce strategies with service goals

  • Help run simulations to estimate resource needs for SLA/KPI fulfillment

  • Support ad hoc staffing requests for Customer Care initiatives

  • Contribute to service delivery improvements by demonstrating a customer-first mindset

PROFESSIONAL EXPERIENCE/QUALIFICATIONS

  • Currently enrolled in a Bachelor’s degree program with a Business Administration, Marketing or related major

  • GPA of 3.2 or higher

  • Strong analytical and problem-solving skills

  • Excellent verbal and written communication skills

  • Proficient with Microsoft Office Suite or related software

  • Ability to take direction well and work independently

  • Passion for creating a work culture where everyone thrives 

  • Self-starter and idea generator 

  • Desire to learn and contribute 

  • Ability to work on cross functional teams

  • Proven capability to manage multiple priorities and handle yourself professionally 

  • Previous experience with customer service or project management is a plus

  • Experience with Power BI, Salesforce, Oracle &/or SAP a plus

About Regal Rexnord

Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.


The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.


Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.



Equal Employment Opportunity Statement

Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, pregnancy, age, ancestry, national origin, genetic information, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills.  If you’d like to view a copy of the company’s affirmative action plan for protected veterans/individuals with disabilities or policy statement, please email [email protected]. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected].


Equal Employment Opportunity Posters


Notification to Agencies: Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.


Customer Care Workforce Administration Intern @ Regal Rexnord | InternList.org