Network Control Intern

Job Title: Network Control Intern 

Job Code:42774

Job Location: Melbourne, FL

Job Schedule: 9/80: Employees work 9 out of every 14 days – totaling 80 hours worked, and have every other Friday off 

Job Description:

L3Harris is a leader in providing advanced technology solutions, and we are currently seeking a proactive and motivated Network Control Intern to join our operations center team. This internship will offer hands-on experience in network management, monitoring, and troubleshooting within a dynamic 24x7 network control environment.

Essential Functions:

• Monitor and analyze network problems using network management and monitoring tools.
• Respond to network alarms to minimize disruptions and impact on end users.
• Assist in root cause analysis and contribute to developing action plans for service restoration.
• Collaborate with L3Harris teams and external telecommunication partners to optimize operational processes and restoration times.
• Participate in coordination with User Community, Field Services Group, and telecommunication partners for Break/Fix actions and Change Management activities.
• Document Trouble Tickets and Change Requests related to network activities.

Qualifications:

• Pursuing a bachelor’s degree in Information Technology with a focus on Networking, Cybersecurity,or related field.

Preferred Skills: 

• Basic understanding of L1 through L4 of the OSI Model.
• Familiarity with LAN/WAN/MAN technologies.
• Knowledge of Incident, Change, and Problem Management practices is beneficial.
• Certifications such as CCENT, CCNA, CCNP, CompTIA, or ITIL v3/4