Clinical Training Manager

Overview

At Essen Health Care our tagline is “Where Care Comes Together.” 

As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 20-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system. Essen has expanded from a single primary care office to an umbrella organization offering specialties from women’s health to endocrinology, from psychiatry to a vast array of other specialties. All clinical services are offered via telehealth or in-person at over 35 medical offices and at home through the Essen House Calls program. 

Essen Health Care is the place Where Care Comes Together! We are looking for the most talented and effective individuals to join our rapidly growing company. With over 1,100 employees and 400+ Practitioners, we care for over 250,000 patients (about half the population of Wyoming) annually in New York City and beyond. From medical providers to administration & operational staff, there is a career here for you. Join our team today!

Job Summary

Under the Director of Quality, the incumbent will lead and conduct all aspects of onboarding and ongoing clinical training for the Health Home Division. The Clinical Training Manager will assist with the day to day administrative training and compliance functions to increase staff development.

Responsibilities

Develop, plan and establish onboarding and going trainings for the Health Home Program to enhance knowledge and skills of Health Home workforce.

Manage and track of training compliance and education materials for the Health Home Program within internal/external platforms.

Establish and monitor strategic plan and oversight (i.e. coaching, high-level framework on training content) and education needs for Health Home Care Coordinators, Supervisors and other related staff.

Ensuring the accuracy, delivery and compliance of trainings based on Health Home and internal agency expectations.

Assess staff learning needs, identify gaps and evaluate the quality and effectiveness of the training program model.

Implement necessary changes in trainings and development to maximize productivity, effectiveness and efficiency of staff

Coordinate and maintain updates on training modules, job aids, and support materials to be utilized by staff as needed.

Identify appropriate training and learning delivery methods including but not limited to in-person remote sessions, workshops, webcasts, PDFs, video, job aids, etc.

Coordinate with staff across the Health Home program departments (i.e. Care Coordination, HARP, Administration, Quality and Enrollment), lead Health Homes, and contracted partners to anticipate and plan for future training and learning needs.

Conduct and/or assess pre/post evaluations of trainings and distributed materials to identify improvements and improve effectiveness of future training efforts.

Identify and track appropriate metrics related to training efforts and produce needed reports.

Conducting related duties as assigned.

Qualifications

• Master's degree in social work, psychology, mental health counseling or healthcare related fields.
• LMSW/LCSW preferred.
• At least 2 years of experience as high-level training manager with specific experience in care management, population health , quality/compliance customer service trainings.

• Knowledge of best teaching/training/compliance practices. 
• Knowledge of Health Home program preferred.
• Knowledge of Health Management and Social Service programs is a plus. 
• Experienced with Microsoft 365 Office (PowerPoint, Excel, Word, etc.).
• Familiarity with online training tools (LMS) is plus. 
• Strong written and verbal communication skills (Public speaking). 
• Excellent customer service skills required. 
• Excellent written communication skills. 
• Effective multi-tasking and time management skills.  
• Comfortability with conducting training in large groups, live and virtually.
• Must be computer savvy and have the ability to prepare presentations, and work independently.
• Experience with creating curriculums, presentations and job aids.
• Knowledge of adult learning styles.

Job Requirements:

• Demonstrates ability to learn new things in stated timeframe
• Motivational in a positive team environment
• Strong organizational and interpersonal skills
• Excellent time management skills and ability to multi-task
• Bilingual Spanish preferred

Salary: $68,000-$93,000

Equal Opportunity Employer

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.