Client Intelligence Platform Intern

Job Description:

Building trusted markets — powered by our people.

At Cboe Global Markets, we inspire our people to solve complex challenges together because what we do matters. We provide the financial infrastructure that powers the global economy. As a leading provider of market infrastructure and tradable products, Cboe delivers cutting-edge trading, clearing and investment solutions to market participants around the world.

Cboe interns work with a variety of staff across multiple departments and have the opportunity to put their skills to work in their field of interest, while learning about Exchange technology and operations through our robust Options Institute courses.

The three main foundational pillars of our internship program are: develop, educate and network. We want to ensure each of our interns receive a real-world working experience that encourages academic, professional and personal growth.

Candidates should be versatile, eager and able to work in a fast-paced, time-sensitive financial and technical environment. Our interns will have the flexibility of working 2 days remotely, and 3 days in office per week at one of our state-of-the-art offices in Chicago, Kansas City, and New York City. To be eligible for this internship, applicants must be enrolled in a university or college program and should not be scheduled to graduate before December of the internship year. Our internship program runs from June to August and you will wrap up your internship with a final presentation and retreat. Visit our student page for more information about our internship program!

The Data & Analytics team is hiring for a Client Engagement Platform intern.

The Client Intelligence Platform intern at Cboe will assist in the development and maintenance of our Salesforce instance and integrated toolset, including Sigma dashboards for data visualization. This internship offers a unique opportunity to gain hands-on experience in operational administration, configuration, and support of key business systems while learning about Exchange technology and operations.

• Your responsibilities and learning objectives will be: Assisting with the operational administration, configuration, and support of the Salesforce database
• Learning and supporting user setup, profiles, roles, groups, security and permissions, workflows and validation rules, and custom objects and fields
• Monitoring and analyzing site metrics, system performance, and user activity
• Collaborating on continuous improvement initiatives to enhance user experiences and increase efficiencies
• Developing and creating reports and dashboards in Salesforce to support key business metrics
• Training users on Salesforce functionality and new features, as well as workflow enhancements
• Consulting with business stakeholders to gather and confirm business requirements
• Producing functional, technical, and system design documentation
• Learn systematic debugging techniques and best practices for resolving system issues
• Learn basic principles of CRM optimization and apply them to platform enhancement

The ideal candidate has:

• Must be currently enrolled in a Bachelor’s or Master’s program in Marketing, Computer Science, Business Administration, Information Systems, or related field and should not be scheduled to graduate before December of the internship year.

• Familiarity with CRM systems, preferably Salesforce
• Basic understanding of data visualization tools
• Strong analytical and problem-solving skills
• Excellent communication and teamwork abilities

You’ll really stand out with:

• Experience with database administration
• Knowledge of data visualization techniques and tools
• Previous internship or project experience with Salesforce or similar platforms

Benefits and Perks

• Competitive compensation
• Flexible, hybrid work environment, 3 days in office, 2 days remote, per week.
• 2:1 401(k) match, up to 8% match immediately upon hire.

Some of our employees’ favorite benefits and perks include:

• Daily complimentary in-office lunch from local restaurants
• Endless free coffee and snacks to fuel your workday
• Monthly in office networking events and happy hours
• Associate Resource Groups (ARGs) and affinity groups for support and community building

More About Cboe Global Markets

We’re reimagining the future of the workplace by focusing on what matters most, our people.  Our journey is an inclusive one. We’re investing deeply in leadership programs and career development initiatives that ensure everyone has an equal chance to succeed. We celebrate the diversity in our communities, inside and out, and welcome new perspectives with equity, inclusion and belonging.

We work with purpose, solving problems with ingenuity, collaboration, and a lot  of passion. We’re an engaged and excited team connecting markets across borders and embracing growth in all its forms to achieve incredible outcomes.

Learn more about life at Cboe on our website, LinkedIn, and our student page for more information about our internship program!

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.

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Any communication from Cboe regarding this position will only come from a Cboe recruiter who has a @cboe.com email or via LinkedIn Recruiter. Cboe does not use any otherthird party communication tools for recruiting purposes.