Field Service Diesel Technician – Apprentice

We are looking for a talented Field Service Diesel Engine Technician  Apprentice  to join our team specializing in engine repairs for our Distribution Business in Morgan City, LA.

This an Apprentice role not affiliated with the Cummins Technician Apprentice Program (TAP). 

In this role, you will make an impact in the following ways:   

- Complete repairs and rebuilds on engine products in the field  

- Develop productive customer relations and ensures prompt and efficient attention to customer needs.   

 - Apply documented procedures and policies to complete repairs and schedule maintenance, including preparing required parts and tools  

- Assist with completion required documentation, such as work completed documentation, time sheets, warranty claims and quality forms, via handwritten forms or business system input screens  

- Complete training in line with skill and business requirements  

- Ensure adherence to all meaningful Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor  

This is Apprentice role not affiliated with Cummins Technician Apprentice Program (TAP)

NON DOT REQUIRED for Morgan City.

This an Apprentice role not affiliated with the Cummins Technician Apprentice Program (TAP). 

Competencies: Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.

Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.

Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.

Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.

Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.

Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.

Electrical Knowledge - Demonstrates knowledge of Cummins and industry standards on working with low and/or high voltage by complying with all safe work procedures including Personal Protective Equipment to create a safe work environment; applies basic electrical theories and electronics components knowledge using appropriate tools and procedures to diagnose and repair products safely and efficiently.

Mechanical Knowledge - Demonstrates knowledge of Cummins and industry standards by complying with all safe work procedures including Personal Protective Equipment to create a safe work environment; applies mechanical principles and theories using appropriate tools and procedures to diagnose and repair products safely and efficiently.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.

Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.

Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
Education, Licenses, Certifications:Secondary school diploma or equivalent.
Meet and qualify for apprentice local/government/state requirements.
This position may require licensing for compliance with export controls or sanctions regulations
Eligible to be enrolled in and be a student in a Community College or Technical College.
Experience:Minimal to no prior field or workshop experience required.
Basic level of knowledge of engine products (preferred)
Customer service experience (preferred)