At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world

This Position reports to:

IS Service Delivery Manager, North Ameri

If you are looking for big, global challenges, Information Systems (IS) is the place to come.
ABB's portfolio includes some of the most advanced power and productivity products
and systems in the world. If you have the energy, discipline, and intellectual firepower
to succeed, you will find almost limitless opportunities to stretch your thinking, expand
your horizons and build your skills as you work with people all over the world.

You will play a key role in our North American IS applications team out of Milton,
Ontario, Canada. This is an intern position to assist with User Access Management and Problem Solving. The candidate is expected to analyze and troubleshoot a variety of complex business applications with a goal of delivering a solution to the Business User. The candidate will also be given opportunities to help improve processes and documentation within IS.
This position includes helping and assisting End Users, monitoring services, working
with external vendors for solutions. The position requires the ability to meet the
challenges of an extremely customer focused and metrics driven environment.

Your Role: Own the Challenge

Ability to identify process improvements as well as reduce the complexity and
systemic availability issues.
Complete tasks within the given period.
Constant contact with Internal Customer to acknowledge and communicate on issues, in addition to providing training within the recommended guidelines.
Accurately document all customer interactions related to the issue in the tracking tool.
Work with 3rd Party Vendor applications as required.
End-to-End problem ownership and resolution.
Follow escalation process as defined.
Provide system-level support on a multitude of applications with a wide rang of applied technology, including installation, configuration, and maintenance.
Creation of Knowledge Base documentation of related problem or general documentation on “how to’s” on a variety of applications.
Perform user account management following SOX guidelines.
Living ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

What it takes to run what runs the world

Enrolled in a University / College pursuing a degree in Computer Science or
Equivalent
1 - 2 years related IS application experience.
1 year Microsoft SQL Server database experience.
Power Platform / Power Automate experience.
Requires strong communication skills to discuss resolution with the Customers.
Requires the skills to work independently and in a geographically distributed Team.
Must be able to handle tasks and function in a fast-paced, demanding, high growth environment, and be customer business focused.
Strong communication skills both written and verbal. Communicate timely and effectively, analytical, customer orientation, flexibility, self-learning and problem solving.
Good written and verbal communication skills in English

Why ABB?

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.

#ABBCareers

#RunwithABB

#Runwhatrunstheworld

ABB values the dedication, commitment, and expertise of our employees. As an Employment Equity Employer, we believe in an inclusive and diverse workforce. We are committed to ensuring that our policies and practices align with the Employment Equity Program, aiming for a workforce that is truly representative of the four designated groups:

Women
Indigenous peoples
Members of visible minorities
Persons with disabilities

ABB is dedicated to providing reasonable accommodation for applicants with disabilities and encourages candidates to self-identify during the application process.

Non-ERP Junior IS Analyst Intern

ABB