DTP Sales Support Intern

Description

Position Summary

Inogen is seeking a motivated and detail-oriented intern to support our Sales team in driving patient engagement and operational efficiency. This role is ideal for someone interested in healthcare sales, customer service, and administrative support. The intern will play a key role in facilitating communication between patients and our Direct-to-Patient (DTP) specialists, ensuring timely follow-up and completion of required documentation.

Key Responsibilities

• Lead Outreach: Call on past leads and opportunities to schedule appointments with DTP specialists.
• Documentation Support: Send and collect required paperwork from patients, ensuring completeness and accuracy.
• Prescription Follow-Up: Follow up on outstanding prescription requests to help move patients through the booking process.
• Patient Assistance: Provide support to patients in completing necessary forms and documentation.
• Email Communication: Send follow-up emails using approved templates to maintain consistent and professional communication.
• Collaboration: Work closely with Sales and Intake teams to ensure smooth handoffs and timely updates.
• System Support & Lead Management: Assist in maintaining CRM data integrity by merging duplicate leads, reviewing system processes, and learning established procedures to ensure accurate and efficient lead handling.

Qualifications

• Currently enrolled in a college or university program (preferred).
• Strong communication skills, both verbal and written.
• Detail-oriented with excellent organizational skills.
• Comfortable making 100 plus outbound calls daily and interacting with patients.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office and email platforms.

What You’ll Gain

• Hands-on experience in healthcare sales operations.
• Exposure to patient engagement strategies and CRM tools.
• Opportunity to contribute to a mission-driven organization focused on improving lives through respiratory care.