Intake Specialist Co-op

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

CIBC’s Technology, Infrastructure & Innovation team is hiring for Summer Co-Ops! Join our Technology team as an Intake Specialist and have a real impact in making our clients’ ambitions a reality! This is a great opportunity to be a part of an innovation-focused team that is helping to drive CIBC’s digital transformation by triaging technology related requests from across CIBC lines of business. Join our team and stretch your process improvement and communication skills to help enhance the banking experience for the modern world.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

Important information

Please note, we have multiple positions available under this posting and you may be considered by more than one hiring team

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

• You must be currently enrolled in post-secondary education and returning to full-time studies to be eligible. However, you do not need to be in a registered Co-Op program to be considered for a role.

• Recruitment timeline: Applications review – September/October; Interviews – September/October; Offers - October.

• Please include your resume (no more than 2 pages), a cover letter (no more than 1 page), and your most recent unofficial transcript with your application. These should all be uploaded into the Resume section of the application as one pdf document.

• This is a 4 month co-op opportunity.

How you’ll succeed

• Intake Process- You’ll manage the end-to-end technology intake process ensuring all established guidelines, processes and service levels are followed taking corrective action or escalating issues as appropriate.   

• Service Levels- You’ll receive, log and monitor status of each intake request ensuring service levels are met and signoff is obtained.

• Quality and Accuracy- You’ll review content of each request for quality and accuracy following up to resolve issues and/or escalating discrepancies with internal business partners or external service providers.

Who you are

• Problem Solving. You enjoy being presented with problems or issues and working with a team to find innovative solutions.

• Communication. You have excellent verbal and written communication skills to effectively articulate ideas and opinions that involve analysis, interpretation, and assessment.

• Creativity. You are curious and enjoy working in a team to visualize and design innovative solutions.

• Process Improvement. You enjoy the process of evaluating current processes and identifying improvements that will optimize or improve standards.

• Organization. Your time management skills are strong and you are able to prioritize competing priorities to ensure successful outcomes.

• Detail. You’ll use your skills to gather, clarify and apply information provided accurately and your critical thinking skills help you inform your decision making.

• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support, and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 1st Floor

Employment Type

Temporary (Fixed Term)

Weekly Hours

37.5

Skills

Critical Thinking, Innovation, Problem Solving