Customer Centric Engineering Apprentice

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

About Future Pathways

At Salesforce, we acknowledge that talent is everywhere, but opportunity is not. Millions of driven young people entering the workforce are disconnected from the economic mainstream, at a time when companies recognize a growing need for diverse and skilled employees. The goal of our Future Pathways programs is to create opportunities for employment at Salesforce or within the Salesforce ecosystem. Since 2009, we’ve supported over 1,400 diverse and ambitious young professionals in launching their careers with Salesforce. The diverse perspectives from our different programs fuel impactful business growth.

Fixed Term & Temporary

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Customer Center Engineering Apprenticeship 

Salesforce's Customer Centric Engineering (CCE) team delivers Customer Love by solving the toughest technical customer escalations fast and champions trust throughout Salesforce. CCE’s have developer-level technical chops along with unparalleled troubleshooting and problem-solving skills. CCE’s also have a strong desire to interact with customers, support engineers and management on high-profile issues critical to the long-term success of the company. 

As an apprentice, you will have the opportunity to learn on the job with world class CCE's and actively contribute to our exciting mission to deliver ever more reliable and resilient solutions for our Customers. CCE's leverage cutting edge technologies to debug complex customer issues and automate operational tasks. You will have the opportunity to operate as a fully functioning member of the team and gain valuable real world experience, with the potential to secure a full time position following completion of your studies.

During this experience, you'll be part of a wide apprentice community; spanning across Dublin and London, and across a variety of business units and roles. You'll also have access to a broader group of people that will support you throughout to develop both personally & professionally. The program will run in collaboration with Fast Track into Information Technology for two years and will provide you with the experience and knowledge to become a proficient software developer. 

What are we looking for? 

Below are some of the skills we expect Customer Centric Engineering Apprentices to demonstrate:

• A keen interest in the world of software development 

• Excellent analytical, conceptual and problem-solving skills

• Self-starting, proactive and organised, as well as being capable of long-term thinking

• Desire to learn and grow

• Excellent English communication skills - written and oral

• Strong interpersonal skills, a positive attitude and a customer service mindset – energetic, friendly, and patient

What’s in it for you?

• 25 days annual leave 

• Health insurance, dental insurance, travel insurance, vision benefit

• Monthly wellbeing reimbursement and Employee Assistance Programme (EAP)

• Pension package & Employee Stock Purchase Plan (ESPP)

Location

• Applicants must live within a reasonable commuting distance to Dublin and must be willing to attend college in person.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.