CRM Data Analyst Intern

Reporting into the Client Engagement & Digital Executive.

Key Responsibilities:

CRM & Clienteling

• Collaborate with the Client Engagement & Digital Executive and three business units to implement innovative clienteling initiatives.
• Drive the operational execution of activations, including emailers, digital and print cards, and brochures.
• Champion the adoption of retail clienteling tools, liaising with HQ (Paris) for technical improvements and troubleshooting.
• Support the rollout of new clienteling tool features, ensuring seamless integration for all users.
• Deliver clear monthly KPIs, client listings, reports, and ROI calculations for the entire network.
• Respond efficiently to ad-hoc queries related to events and marketing activities, providing timely solutions.

Data Management

• Play an active role in enhancing and enlarging the client database, focusing on data quality, accuracy, and the removal of duplicates.
• Design dashboards to track data capture and correction efforts.
• Reconcile and synthesize data from different sources to generate valuable client insights.

Client Insights

• Contribute to in-depth analysis of client databases and profiles.
• Present findings visually to make data accessible and actionable for stakeholders.

Energizers:

• You thrive on turning raw data into clear, actionable insights that shape business decisions.
• You are energized by collaboration, especially when working across diverse teams and cultures.
• You enjoy the challenge of streamlining processes and introducing new digital solutions that make a tangible difference.
• You find satisfaction in supporting colleagues, solving problems, and seeing your work directly impact client engagement.

Impact You Will Bring:

• Accelerate the adoption of cutting-edge clienteling tools, enhancing the way teams connect with and understand clients.
• Improve the quality and usability of client data, enabling more personalized and effective marketing strategies.
• Deliver actionable insights that drive measurable improvements in client engagement and business performance.
• Foster a culture of innovation and continuous improvement within the team, setting new standards for efficiency and collaboration.
• Serve as a proactive, reliable partner, always ready to tackle challenges and contribute to shared success.

Profile & Qualifications:

• Master’s degree (business school or university) with experience in data marketing and CRM, and strong analytical skills.
• Highly skilled in Excel (advanced pivots, index, match, vlookup) and familiar with Power BI; adept at interpreting client behaviors.
• Exceptional communicator, able to understand and address the needs of both retail and office partners.
• Organized, interpersonal, proactive, and solution-oriented; ready to adapt and excel in a fast-paced setting.
• Fluent in English; Arabic and/or French is a plus.
• Internship based in Dubai, duration: 6 months.