IT Intern

POSITION SUMMARY

The BorgWarner Information Technology Intern Program is designed to provide a hands-on opportunity and environment to learn the profession of Information Technology at the entry-level from the perspective of a Tier-One Automotive Supplier.  We are seeking IT Interns for the traditional spring and fall semesters as well as the summer months between the spring and fall semesters.

KEY ACCOUNTABILITIES 

•  Perform entry-level service desk (aka help desk) functions including call answering/routing.
• Diagnose and resolve entry-level technical hardware and software issues.
• Respond to requests for technical assistance in person, via phone, and electronically.
• Install new software on users' computers.
• Clean, modify, and repair computer hardware including monitors, keyboards, and printers.
• Follow standard service desk procedures.
• Track and route problems and requests and document resolutions.
• Identify and escalate situations requiring urgent attention.
• Work closely with other IT professionals.
• Redirect problems to appropriate resources.
• Learn to become a liaison between IT professionals and end users.

EDUCATION / EXPERIENCE

• Working knowledge of fundamental operations of relevant software and hardware equipment (i.e. Microsoft Windows operating systems, Dell hardware, and Cisco network equipment).
• Pursuing a BS in a related field with a minimum GPA of 3.0/4.0.
• Proficient in Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
• Must be self-driven and able to accomplish entry-level troubleshooting tasks with decreasing supervision.
• Microsoft or other industry certifications (i.e. ITIL, A++) are a plus.  

KEY COMPETENCIES

• Priority Setting - Spends his/her time and the time of others on what's important; Quickly zeros in on the critical few and puts the trivial many aside; Can quickly sense what will help or hinder accomplishing a goal; Eliminates roadblocks; Creates focus.
• Customer Focus - Is dedicated to meeting the exceptions and requirements of internal and external customers; Gets first-hand customer information and uses it for improvements in products and services; Acts with customers in mind; Establishes and maintains effective relationships with customers and gains their trust and respect. Decision Quality - Makes good decisions (without considering how much time it takes) based on a mixture of analysis, wisdom, experience, and judgment; Most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; Sought out by others for advice and solutions.
• Informing - Provides the information people need to do their jobs and to feel good about being a member of the team, unit, and/or the organization; provides individuals information so that they can make accurate decisions; Is timely with information.
• Problem-solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; Probes all fruitful sources for answers; Can see hidden problems; excellent at honest analysis; Looks beyond the obvious and doesn't stop at the first answers.
• Learning on the Fly - Learns quickly when facing new problems; A relentless and versatile learner; Open to change; Analyzes both successes and failures for clues to improvement; Experiments and will try anything to find solutions; Enjoys the challenge of unfamiliar tasks; Quickly grasps the essence and the underlying structure of anything.
• Action Oriented - Enjoys working hard; Is actions oriented and full of energy for the things he/she sees as challenging; Not fearful of acting with minimum of planning; Seizes more opportunities than others.
• Drive for Results - Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; Very bottom-line oriented; Steadfastly pushes self and others for results.
• Functional Technical Skills - Has the functional knowledge and skill to do the job at a high level of accomplishment.
• Personal Learning - Picks up the need to change personal, interpersonal, and managerial behaviors quickly; Watches others for their reactions to his/her attempts to influence, perform, and adjust; Seeks feedback; Is sensitive to changing personal demands and requirements and changes accordingly.

Pay Range: $19.04 - 25.96

Additional Details:

• This position requires a minimum of 15-20 hours a week during the school semester
• This position is in person

Benefits:

• Optional enrollment in our 401k plan

Internal Use Only: Indirect Hourly

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