Assistant Director – Residency Classification

Job Profile:

Administrative Operations Manager 2

Job Family:

Administrative Operations

Time Type:

Full time

Max Pay – Depends on experience:

$62,500.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field including two (2) years managerial experience; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Manages the intermediate to complex operations of a department within the division. Monitors budget, implements strategic priorities, and prepares reports for senior management.

Job Description:

Position Salary Range: $60,000 - $62,500 per year; offer dependent on experience

Are you passionate about higher education and student success? Join Arizona State University's dynamic Tempe campus as an Assistant Director with University Registrar Services, where you'll lead a dedicated team focused on helping students navigate residency classification and tuition decisions. As Assistant Director, you'll provide leadership and supervision to a team of professionals who guide students through the complexities of residency classification—helping determine in-state versus out-of-state tuition eligibility. This student-focused role combines strategic oversight with hands-on problem-solving, ensuring every interaction delivers exceptional service and clear guidance.

Key Responsibilities:

• Lead and mentor a team of residency classification specialists
• Provide expert guidance on complex residency policies and regulations
• Collaborate with students, parents, staff, and university offices
• Make critical decisions using analytical thinking and policy expertise
• Deliver training and professional development for team members
• Maintain the highest standards of customer service and communication

The ideal candidate will have: experience in higher education administration; proven supervisory and leadership experience; strong analytical and critical thinking skills; excellent written and verbal communication abilities; a detail-oriented approach; the ability to manage high-volume workloads; an empathetic and even temperament; and a passion for student success and problem-solving. This position is best-suited for someone who takes pride in helping students achieve their educational goals, appreciates the complexity of university policies and procedures, and values both independent work and team collaboration.

Ready to make a difference? Apply today to learn more about this exciting opportunity to shape the future of higher education at Arizona State University.

Arizona State University offers a comprehensive benefits package that includes valuable employee benefits to enhance the total compensation of its staff. This package includes:

• Tuition Reduction Program for staff members, their spouses, and dependents.
• Low-cost health, dental, vision, and life insurance benefits available on day one.
• Retirement program designed to promote long-term savings and provide income upon retirement.
• Paid time for volunteer and professional development.
• Wellness program for preventative health education and screenings.
• Disability and leave program for income protection.
• Employee assistance for free and confidential behavioral health services.

Additionally, University Registrar Services supports flexible work options, ranging from alternative work schedules to hybrid remote work schedules, subject to approvals per ASU policy.

Essential Duties:

• Supervise Residency Classification staff and ensure quality customer service across all channels.
• Provide comprehensive supervision including hiring, training, performance management, and scheduling.
• Evaluate and process complex residency petitions and escalated cases.
• Support and collaborate with the University's Residency Petition Review Board.
• Develop and maintain correspondence, reports, procedures, and training materials.
• Collaborate with Admissions, Student Business Services, Financial Assistance, and Arizona Board of Regents.
• Identify and implement process improvements to enhance efficiency.

Desired Qualifications:

• Bachelor's degree preferred
• Experience working in Higher Education, especially, admissions, financial aid or academic advising.
• Demonstrated knowledge of FERPA
• Demonstrated knowledge of ASU policies and procedures.
• Demonstrated knowledge of supervisory practices and procedures.
• Demonstrated knowledge of residency classification policies and requirements.
• Experience making complex or complicated decisions based on policies, procedures and objective evidence.
• Evidence of effective verbal and written communication skills.
• Experience with providing and promoting high quality customer service.
• Experience fostering a positive team environment.

Working Environment:

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work. Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds. Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts. Ability to clearly communicate to perform essential functions.

Department Statement:

University Registrar Services develops and maintains registration and academic records for the University, consistently applying a commitment to accuracy, integrity, and confidentiality. Our primary goal is to promote quality by exceeding our customers’ expectations, as we assist students, prospective students, parents, alumni, faculty, staff, and the community. Through an array of diversified functions, innovative technology, and focused data reporting, University Registrar Services actively supports the colleges/schools in the advancement of the University’s goals for service, teaching, retention, and graduation. ASU offers an array of employee benefits, including reduced tuition for employees, their spouses and dependents; competitive rates for health and life benefits; a wellness program; disability and leaves program (vacation, sick, and family); paid holidays; and retirement programs. Visit https://cfo.asu.edu/hr-benefits for further details.

Driving Requirement:

Driving is not required for this position.

Location:

Campus: Tempe

Funding:

No Federal Funding

Instructions to Apply:

Current Employees and Students should apply directly within Workday using the Jobs Hub. Use this link and log in using SSO:

https://www.myworkday.com/asu/d/inst/1$9925/9925$12205.htmld

To be considered, your application must include all of the following attachments:

• Cover letter
• Resume/CV

Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.

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ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.