AI Operations Intern

about us

At telli, we're building the first AI-native phone system.

Since launching last year at Y Combinator, we've grown >$2M in annualized revenue with a team of only 12 people.

Today, most B2C companies fail in their customer communication not because they don't care, but because they can't keep up. The sheer volume of calls forces them to outsource to poor-quality external call centers or have their internal teams spend hours on repetitive calls.

With telli, our customers now rely on AI voice agents that handle their repetitive calls, freeing human agents to focus on what matters - talking to customers when it counts. The result: higher efficiency, happier teams, and better customer experiences.

We've seen firsthand that legacy phone systems are not designed for an AI-first world. That is why we are building the first AI-native phone system that lets B2C companies manage both their human and AI teams on one platform.

Our founding team knows this problem inside-out, having managed a 150-person call center before. We know how painful and expensive scaling phone operations can be for companies.

There is a lot of work ahead. The opportunity is massive. We are ending an era of poor-quality external call centers.

about the role

This is the perfect role for someone early in their career (e.g. recent grad) who wants to get deep exposure to how startups operate, work directly with customers, and help scale AI products in the real world.

AI is transforming how companies run their customer communication. As a AI Operations Intern, you’ll work closely with the founders and our customers to make sure everything runs smoothly. You’ll help onboard new customers, support and expand existing ones, and improve the internal processes that make telli scale.

If you’re organized, proactive, and love working at the intersection of product, customer, and operations, this role is for you.

what you’ll be responsible for

• own full customer journeys including helping onboard and expand customers using our AI agents

• supporting day-to-day operations and customer communication

• build custom solutions for clients

• managing customer feedback and identifying growth opportunities

• collaborating with product and engineering to improve internal tooling

• building and documenting scalable processes

• diving into data and tools (like n8n & Zapier)

• preparing materials and insights for team and customer meetings

what makes you a great fit

• you’re a strong communicator in both English and German

• you’re tech-savvy (or have a semi-technical background) and curious about how AI agent products work

• you’ve worked on projects or side hustles that show initiative and drive

• you’re organized, hands-on, and not afraid of doing unglamorous work

• you love solving problems and figuring things out on your own

• you’re early in your career and hungry to learn fast

• you’re excited to help build something from the ground up

you may not make a good fit if…

• you only want to do high-level “strategic” work

• you aren’t comfortable juggling multiple tasks at once

• you don’t enjoy working directly with customers or in dynamic environments

• you’re not interested in AI, tech, or startups

• you’re only looking for a typical 9–5 internship