Description

Who are we?

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as “The Relationship Company®,” we define success as a measure of the relationships we have built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. That is the power of “nice.” At Western National, nice is something we work to bring to every person and organization with whom we partner and serve.

Western National Mutual Insurance Company is seeking to expand its Operations team by adding an Operations Intern. Our company growth, combined with our focus on innovation, transformation, and investments in the customer experience are key drivers supporting the expansion of our team. The Operations Intern will provide support to a variety of projects and initiatives, while playing a key role in our day-to-day operations.

Does this opportunity interest you?

Western National is seeking an Operations intern to join our team!

Are you looking to jump start your career in the Insurance Industry?
Directly assisting the Operations team with a wide range of projects related to providing administrative support to underwriters and agencies by rating and entering transactions into established systems while supporting our Underwriting Team.

We ARE The Relationship Company®! We are successful because we differentiate ourselves through exceptional service and the customer experience. We are here for our policyholders and independent agents in their time of greatest need. Our super-regional footprint in the Midwest, Northwest and Alaska extends our reach and expands our network.

Western National Intern Program Summary:

Western National provides a robust internship program designed for individuals aiming to acquire valuable experience in the insurance industry. This program not only offers practical, hands-on opportunities and project work in partnership with our operations team; but interns will also have the opportunity to enhance their existing skill sets through a range of professional development activities, cultivate relationships with employees and fellow interns, and participate in impactful volunteer initiatives within the community.

Position Summary:

As an Operations Intern in our internship program, you will be a key member of our Operations team. Possible tasks that you will assist with include:

Learns and manually enters new business quotes, renewals, and policy changes.
Keeps accurate and current records in designated systems that are accessible to others.
Updates routine procedures and develops a basic understanding of the forms and information.
Mailing date sensitive documents to the Policyholders to notify them of changes to their policy.
Helps plan department social events by attending O-Team meetings.
Indexing of new submissions to be set up for rating.
Performs special projects and other duties as assigned.
Seeks relevant information and answers to key questions from defined sources.
Applies knowledge to help solve problems of relatively limited scope and complexity.
Consistently acts according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer’s expectations, and taking ownership to ensure the customer’s issue is resolved.
Uses the proper communication channel to contact other internal departments and team members as needed.

Requirements

What You’ll Need to Succeed:

Good communication skills.
Demonstrates ability to pay attention to detail.
Effective oral and written communication skills.
Ability to follow a process.
High accountability, good time management skills, and ability to meet deadlines.
Customer service and relationship-building skills.
Proficient use of various core systems, office and computer equipment, and software packages.
Ability to work onsite at our corporate office in Edina, MN.

Compensation Overview:

The base pay offered for this position will be $20.00/hour.

More About Western National Mutual Insurance Company:

Western National is a growing, A+ rated group of property/casualty insurance companies serving individuals, families, and businesses in 20 states across the Midwest and Northwest U.S., including Alaska. Some of the recognitions we have received include:

2021 – 2025 Star Tribune Top Workplace
Wards Top 50 performing Property/Casualty Insurance Company – 17 consecutive years
34th largest private company by revenue in Minnesota (Minneapolis-St. Paul Business Journal)
Wellness by Design Platinum +Green Award (Hennepin County)

Western National has long been known as “The Relationship Company®” and caring for our employees is part of that relationship commitment. We value connectiveness, empowerment, and accountability, and we believe that our employees are our biggest asset. We also offer competitive pay, robust wellbeing programs, and a healthy work-life balance; and these attributes are just some of the reasons why half of our employees have chosen to stay with us for 10 or more years. Check out our website (https://www.wnins.com/) for additional information about our company and the many reasons to work with Western National Insurance Group.

Western National provides employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.