Customer Service Intern

Title:Intern-Customer Service

About GlobalFoundries

GlobalFoundries is a leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world’s most inspired technology companies. With a global manufacturing footprint spanning three continents, GlobalFoundriesmakespossible the technologies and systems that transform industries and give customers the power to shape their markets. For more information, visit www.gf.com.

Introduction:

The‘Intern– Customer Service’will be responsible forvariousreport generation,back-end processing,queue monitoring,ad-hoc requests etc. in addition to handling basic order management tasks. 

(KPIs:Accuracy, Processing within the stipulated TAT)

Your Job:

• Running, extracting,triaging,and sharing reportsin regular intervals

• Preparing presentation decks

• Monitoring email alerts, case queuesand informing/following-upwith the required teammembers.

• Supporting ad-hoc requests

• Responding to customer emails

• Enteringvariousinformation inCRM/ERP, which may include purchase orders, pricing, quote, ship methods etc.

• Monitoring thecustomer's backlog inERP

• Managing contact set up andsubscription.

• New Order Entry - including PI, PO, OU, B2B setup.

• Working on Change Order - CRD date, ship to address, forwarder, part conversion

• Ensuring that GLOBALFOUNDRIES policies, legal regulations and audit requirements are met andmaintained.

• Participating in internal system upgrades and enhancements for continuous improvement programs through automation andprocess streamliningto achieveexcellence.

• Providing supporting documents to auditors to ensurecompliance.

• Performing all activities in a safe and responsible manner and supporting all Environmental, Health, Safety & Securityrequirements,and programs

Required Qualifications:

• Education: Bachelor’s Degree

• Language:Great command overEnglish(Oral and Written)

Must have Traits:

• Passionate about serving customers.

• Expert level knowledge of MS Office Suite 

• Accuracy inpreparing &reportingdata/numbers.

• Attention to detail and ability to meetdeadlines.

• Out of the box thinking

• Flexibility to work inshifts.

• Highly developed sense of integrity and commitment to work

• Ability to solve problems with logical thinking and analyticalskills.

• Project management skills

• Ability to work within a team environment, learn andgrow.

• Focused and self-motivated

#InternshipProgramIND

GlobalFoundries is an equal opportunity employer, cultivating a diverse and inclusive workforce. We believe having a multicultural workplace enhances productivity, efficiency and innovation whilst our employees feel truly respected, valued and heard.

As an affirmative employer, all qualified applicants are considered for employment regardless of age, ethnicity, marital status, citizenship, race, religion, political affiliation, gender, sexual orientation and medical and/or physical abilities.

All offers of employment with GlobalFoundries are conditioned upon the successful completion of background checks, medical screenings as applicable and subject to the respective local laws and regulations. 

To ensure that we maintain a safe and healthy workplace for our GlobalFoundries employees, please note that offered candidates who have applied for jobs in India will have to be fully vaccinated prior to their targeted start date. For new hires, the appointment is contingent upon the provision of a copy of their COVID-19 vaccination document, subject to any written request for medical or religious accommodation. 

Information about our benefits you can find here: https://gf.com/about-us/careers/opportunities-asia