Support Intern

In this role, you can expect to

• Assist with new customer onboarding journeys include account set-up and customer welcome communication
• Troubleshoot common support issues and escalate technical problems as needed
• Evaluate data to identify opportunities for product quality improvements
• Track and organize customer feedback to help inform future improvements
• Participate in team meetings, training, and professional development opportunities

To thrive in this role, you have

• Currently pursuing or recently completed a degree in communications, business, sports management, or a related field
• Strong communication skills—both written and verbal
• Curious, dependable, and eager to learn new tools and workflows
• Comfortable multitasking and problem-solving in a fast-paced environment
• Availability to work some evenings and/or weekends (especially during peak seasons)
• A passion for sports, education, or live event production is a plus

How You Play

• Ownership over Participation- You take responsibility for achieving holistic outcomes, prioritize key objectives, and adapt quickly when situations require a different approach. You follow through even against the toughest challenges.
• Team over Stars- You are a bridge builder, establishing processes and relationships with teams outside your own. You work to rally around common goals, find win-win solutions, compromise when necessary, and help others succeed.
• Growth over Comfort- You are driven by a desire to grow and actively seek opportunities to expand your comfort zone, skills, and confidence. You embrace new challenges with curiosity, accepting discomfort and failure as opportunities to learn. 
• Fairness over Popularity- You approach decisions with a scientist’s mindset, challenging your assumptions and remaining objective. You consider long-term impact rather than relying on short-term gains, proactively seek others’ perspectives, and manage emotions in decision-making.