Support Service Analyst Intern

Salary Range: 24 to 27 (Currency: USD) (Pay period: per-hour-wage)

Key Responsibilities:

• Triage and respond to support requests and incidents submitted via email, or ServiceNow, escalating and resolving issues in accordance with SLAs.
• Provide strong technical support across devices, operating systems, collaboration tools, productivity software, and endpoint security systems.
• Ensure a smooth onboarding and offboarding experience by coordinating local IT setup, access provisioning, and equipment readiness for new hires and departing employees. Act as a subject matter expert in areas such as user access, software configuration, device management, and A/V troubleshooting for in-office and hybrid setups.
• Manage incident lifecycle and ownership of requests from initial intake to closure, ensuring timely and effective communication with end users.
• Collaborate with Engineering, Enterprise Applications and other teams on escalated issues, root cause analysis, and service restoration. 

YOU MUST HAVE:

• Actively pursuing minimum associate’s degree
• Graduating on or after 2026 
• 2+ years of IT support experience across first and second-line responsibilities, ideally in a global or fast-paced environment.
• Due to Contractual requirements, must be a U.S. Person defined as, U.S. citizen permanent resident or green card holder, workers granted asylum or refugee status 
• Due to national security requirements imposed by the U.S. Government, candidates for this position must not be a People's Republic of China national or Russian national unless the candidate is also a U.S. citizen. 

WE VALUE:

• Associate or Bachelor’s degree in Information Technology, Computer Science or a related equivalent field
• Previous troubleshooting experience across Windows, Linux and MacOS environments, with familiarity in modern endpoint management (e.g., Intune, JAMF).
• Previous experience in an environment contributing to Service-focused processes and/or ServiceNow-based ITSM.
• Excellent communication and interpersonal skills, with the ability to translate technical topics to non-technical audiences.
• Understanding of networking basics, identity and access management, and SaaS administration.
• Customer-first mindset with a strong desire to improve the IT support experience.