IT Strategic Portfolio Management Intern

What You Will Do

As a ServiceNow Strategic Portfolio Management (SPM) Intern, you’ll play a key role in supporting enterprise-wide project and resource planning initiatives. This role provides hands-on exposure to ServiceNow’s Project Portfolio Management (PPM) module and strategic planning tools while developing technical, analytical, and business skills.

• Support the administration and troubleshooting of the ServiceNow PPM module
• Provide user support, guidance, and documentation to enhance adoption and usability
• Assist with expanding Demand Management and Strategic Planning Workspace capabilities
• Contribute to governance efforts around Resource Management to ensure accurate capacity planning
• Partner with project managers, business analysts, and leadership to align platform functionality with business needs

What You Need to Be Successful

• Currently pursuing a Bachelor’s degree in Information Technology, Business, or a related field, with graduation between December 2026 and August 2027
• Strong analytical and technical skills; comfortable navigating and learning new systems
• Clear written and verbal communication skills, with the ability to work effectively across stakeholders
• Curiosity and eagerness to explore ServiceNow configuration and administration

What Will Set You Apart

• Familiarity with project management principles or experience working in agile environments
• Exposure to enterprise platforms such as ServiceNow
• Pursuing a Master’s degree or holding certifications in project management (CAPM, PMP)
• Prior experience in technical support or business analysis
• Strong problem-solving skills and a proactive approach to learning

How ADT invests in you:  

• Culture of professional development & training, including access to LinkedIn Learning, collaborative team support, and exposure to meaningful, real-world projects 
• Front-line experience and opportunities to learn directly from leaders through our Executive Leadership Team (ELT) Speaker Series 
• Commitment to equity and inclusion through ongoing initiatives, employee resource groups, and employee recognition programs 
• Volunteer opportunities to give back and make a difference in the communities we serve 

Compensation & Internship Details  

• Compensation: $22/hour for undergraduates, $25/hour for those enrolled in a graduate program. 
• Work Schedule: A 40-hour workweek is expected, with interns on-site from Monday to Thursday in our Boca Raton Headquarters, and the option to work remotely on Fridays, depending on team schedules. 
• U.S. Citizenship or Permanent Residency is required, as we do not offer sponsorship. 
• Must be available for the entire duration of the internship program, from May 18-July 30, 2026. 
• Housing allowance and relocation assistance are not offered for Internship roles. 

 Why you’ll love working here: 

• We boldly shape the future, embracing change, taking smart risks, and continuously improving to create the best experiences. 
• We lead by taking ownership, empowering you to make decisions, solve problems proactively, and support each other with empathy. 
• We unite and win together, fostering teamwork, breaking down silos, and achieving shared goals through inclusivity and collaboration. 
• We elevate to serve a greater purpose, going above and beyond to earn trust, celebrate wins, and value every perspective. 

 EEO Statement: 

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.​