End User Support Intern

Company

Federal Reserve Bank of ClevelandThe Federal Reserve Bank of Cleveland is part of the nation’s central bank. We’ve provided many opportunities for professional growth during our history.

For twenty-six years in a row, we’ve been named “One of Northeast Ohio’s Best Places to Work” by North Coast 99. This prestigious award honors organizations with outstanding employment practices, including compensation, benefits, training, recruitment, retention, community services, and employee communications.

Our People Make the Difference! The Federal Reserve Bank of Cleveland is seeking innovative thinkers with vision to build the framework that will carry the Bank into the future.

Follow us on LinkedIn, Twitter, Instagram, and our YouTube channel – Cleveland Fed

To be considered for this role, candidates must be a U.S. citizen, permanent resident, or green card holder.

Our interns will work onsite at our Cleveland, Ohio location. We’re looking for collaborative and innovative full-time students entering their sophomore year or beyond. Our student interns work 40 hours per week for the duration of a 10- to 12-week internship that starts as early as June and ends as late as September, depending on student schedules and business needs.

Take your skills to the next level and gain valuable experience contributing to work within End User Support.

End User Support (EUS) Internship:

You will provide technical support and management for end-users including on-site and remote support for laptops, desktops, printers, mobile, and other computing devices. You will participate in the image, configuration, and deployment of Window 11 PCs, iPhones, and iPads and assist IT staff with managing PC stock, boxing/unboxing equipment, and preparing retired equipment for disposal.

Technical Requirements:

• Familiarity/Curiosity with Windows 11, iOS, and other endpoint devices.

• Desire to assist employees and IT staff to create a great user experience.

• Must be friendly, team oriented, and willing to assist where needed.

Requirements for IT EUS Internship:

• Currently pursuing an undergraduate or graduate degree in Information Technology with a minimum GPA of 3.0. Should have at least one semester left to complete in school.

• Strong computer/technical skills required. Proficiency with Microsoft Office products, specifically Excel and Access (or familiarity with other data access tools).

• Ability to work in a deadline driven environment and ability to multitask.

• Ability to work both in a group setting and on an individual basis.

• Strong oral and written communication skills.

What We Offer:

• Hands-On Experience: Gain practical experience and insights into the operations field through real-world projects and challenges.

• Mentorship: Receive guidance and mentorship from experienced professionals who are committed to your development.

• Networking Opportunities: Build connections within the industry and with fellow interns and employees.

• Professional Development: Participate in workshops, training sessions, and seminars designed to enhance your skills and knowledge.

Physical Demands and General Working Conditions

This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, the Federal Reserve Bank of Cleveland reserves the right to revise this or any job description at any time. 

Bank’s Ethics Rules and Drug Testing: 

As a condition of employment, Federal Reserve Bank of Cleveland employees must comply with the Bank’s ethics rules which generally prohibit employees, their spouses/domestic partners, and minor children from owning or controlling, directly or indirectly, any debt or equity interest in a depository institution or an affiliate of a depository institution. A "depository institution" means a bank, a trust company, or any institution that accepts deposits, including a bank chartered under the laws of a foreign country. In addition, employees (and their spouses/domestic partners, and minor children) may not own shares of mutual funds, unit investment trusts or ETFs that have a policy, as stated in the prospectus, of concentrating in the financial services industry and that have underlying investments in banks or other depository institutions.  If you or your spouse/domestic partner or minor child own such securities and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the recruiter for this posting.

In addition, as a condition of employment, candidates must undergo a background check and will be tested for all controlled substances prohibited by federal law, to include marijuana, prior to hire and for certain safety sensitive positions during employment.  

Always verify and apply to jobs on Federal Reserve System Careers or through verified Federal Reserve Bank social media channels

Reasonable Accommodation Statement - The Federal Reserve Bank of Cleveland is committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. To request a reasonable accommodation for any part of the employment process, please send an email to [email protected]

Full Time / Part Time

Full time

Regular / Temporary

Temporary

Job Exempt (Yes / No)

No

Job Category

Internship Family Group

Work Shift

First (United States of America)

The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

Privacy Notice