Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

At AZ Blue, we have a hybrid workforce strategy, called Workability, that offers flexibility with how and where employees work. Our positions are classified as hybrid, onsite or remote. While the majority of our employees are hybrid, the following classifications drive our current minimum onsite requirements:

Hybrid People Leaders: must reside in AZ, required to be onsite at least twice per week
Hybrid Individual Contributors: must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per week
Hybrid 2 (Operational Roles such as but not limited to: Customer Service, Claims Processors, and Correspondence positions): must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per month
Onsite: daily onsite requirement based on the essential functions of the job
Remote: not held to onsite requirements, however, leadership can request presence onsite for business reasons including but not limited to staff meetings, one-on-ones, training, and team building

Please note that onsite requirements may change in the future, based on business need, and job responsibilities. Most employees should expect onsite requirements and at a minimum of once per week.

Purpose of the job

Support enrollment initiatives. Reviews and reconciles accounts receivables, enrollment and eligibility processing and inbound customer service calls on large group employer accounts.

REQUIRED QUALIFICATIONS

Required Work Experience

Student in any year of study at an accredited university working towards a bachelor’s degree in any field

Required Education

High-School Diploma or GED in general field of study (Applies to All Levels)

Required Licenses

Required Certifications

PREFERRED QUALIFICATIONS

Preferred Work Experience

Prior internship experience with BCBSAZ or its affiliates
1 year Customer Service experience
Experience in a healthcare environment

Preferred Education

Preferred Licenses

Preferred Certifications

ESSENTIAL job functions AND RESPONSIBILITIES

Intern:

Interpret various forms of group and subscriber remittances and reconcile payments to the accounts receivable.
Reconcile monthly payments received, identify out of balance conditions and generate appropriate customer notification
Monitor and balance all general ledger transactions within department standards.
Answer calls from subscribers, group representatives and brokers.
Identify discrepancies and appropriately communicate to customer as necessary.
Explain to customers a variety of information concerning the organization’s services, including, but not limited to rates, benefits, changes in coverage, eligibility, BCBSAZ programs etc.,
Process eligibility received in various formats within applicable processing system.
Identify, research, process, resolve and respond to customer inquiries and correspondence via telephone, written communication and/or in person.
Meet quality, quantity and timeliness standards to achieve individual and department performance goals as defined within the department guidelines.
Document and record facts in regard to inquiries and correspondence by updating BCBSAZ files and system.

The position if part-time seasonal and the incumbent should be able to work between 20-40 hours per week.
Perform all other duties as assigned.

REQUIRED COMPETENCIES

Required Job Skills

Intermediate skill in use of office equipment, including copies, fax machines, scanner and telephones
Intermediate PC proficiency
Intermediate proficiency in spreadsheet, database and word processing software Type >35 words per minute with 5% error rate or less

Required Professional Competencies

Maintain confidentiality and privacy
Practice interpersonal and active listening to achieve high customer satisfaction
Interpret and translate policies, procedures, programs and guidelines
Capable of investigative and analytical research
Navigate, gather, input and maintain data records in multiple system applications.
Establish and maintain working relationships in a collaborative team environment
Prioritize, organize and self-manage workload in a high volume department

Required Leadership Experience and Competencies

PREFERRED COMPETENCIES

Preferred Job Skills

Preferred Professional Competencies

Knowledge of a wide range of matters pertaining to the organization's operations

Preferred Leadership Experience and Competencies

Our Commitment

AZ Blue does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

Thank you for your interest in Blue Cross Blue Shield of Arizona. For more information on our company, see azblue.com. If interested in this position, please apply.

Intern - Enrollment

Medicaid

Blue Cross Blue Shield of Arizona

Purpose of the job