Intern-Global Customer Success

C.H. Robinson is excited to offer a dynamic internship opportunity within Robinson Managed Solutions (RMS) in the Customer Success Organization. This paid internship is designed to gain hands-on experience in a fast-paced world of global supply chain management.

As an intern, you will collaborate with supply chain professionals who manage thousands of global shipments for Fortune 500 companies using our proprietary Transportation System (TMS). You’ll be embedded in a cross-functional team that drives customer growth, retention, and continuous improvement initiatives.

Throughout the program, you’ll gain exposure to key areas of Customer Success, including:

• Relationship management
• P&L ownership
• Contract renewals and upselling
• Technology solutions, with a focus on AI
• Capacity services across North America Surface Transportation (NAST) and Global Forwarding (GF)

You’ll also use Advanced Analytics to uncover savings opportunities, optimize performance, and improve customer outcomes. As you build vertical expertise, you’ll deepen your understanding of industry-specific challenges and strategies.

The Global Customer Success Organization is committed to delivering a best-in-class customer experience by cultivating trust, aligning goals, and translating the voice of the customer (VOC) into actionable strategies. As an intern, you’ll help some of the world’s most prominent companies move their products across the globe, making a real impact in a rapidly evolving industry.

We believe in the power of in-person collaboration to spark innovation and drive results. You’ll work on-site with peers four days a week, with remote flexibility on Fridays, striking the perfect balance between teamwork and autonomy.

Responsibilities:

· Collaborate closely with account team and broader functions supporting our customers to solve problems

· Leverage business intelligence tools to analyze data and uncover continuous improvement and savings opportunities

· Apply industry and market trends to customer strategy and business reviews

· Manage projects, monitor deliverables, and ensure timely execution

· Present insights and recommendations to all stakeholders

Required Qualifications:

· Strong verbal and written communication skills

· Strong presentation skills, including the ability to convey complex ideas clearly

· Ability to thrive in a fast-paced, team-oriented environment

· Self-motivated and results-driven

· Excellent relationship building skills and a collaborative mindset

· High attention to detail and ability to multi-task

· Knowledgeable on reporting tools such as Power BI or equivalent

Preferred Qualifications:

· Undergraduate rising Senior pursuing a degree in Supply Chain Management or a related field

· Strong commitment to diversity and inclusion

· Demonstrated leadership and involvement in campus or community organizations

· Curiosity about global supply chains and emerging technologies

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

$15 - $30 per hour

The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOE\Disabled\Veteran 

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Three medical plans which include

• • Prescription drug coverage

  • Enhanced Fertility benefits

• Flexible Spending Accounts

• Health Savings Account (including employer contribution)

• Dental and Vision

• Basic and Supplemental Life Insurance

• Short-Term and Long-Term Disability

• Paid observed holidays

• 2 paid floating holidays for U.S. hourly employees

• Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada

• Paid parental leave

• Paid time off to volunteer in your community

• Charitable Giving Match Program

• 401(k) with 6% company matching

• Employee Stock Purchase Plan

• Plus a broad range of career development, networking, and team-building opportunities

Learn more about our benefit offerings on our BENEFITS & WELLBEING page