E-Business Intern

ABOUT THE ROLE
At CHANEL, we are committed to delivering exceptional digital experiences that reflect the excellence of our Maison. We are looking for amotivated andcuriousE-Business Intern to join our Middle East E-Business team for a 6-month internship.

Working across E-Commerce, E-Retail and Omnichannel activities,the role contributes to ensuring operational excellence,maintainingan optimalonline clientexperienceand supporting commercial performance across our digital ecosystem.Youwill work closely with multiple internal and external stakeholders.

WHAT IMPACT YOU CAN CREATE AT CHANEL

DIGITAL OPERATIONS & BUSINESS SUPPORT

• Support the day-to-dayoperationsof CHANEL's digital business across E-Commerce and E-Retail platforms.

• Assistin monitoring online operations,coordinatingwith Customer Care, Warehouse, Boutiques, IT and Business teams.

• Identifyand resolvepotential operationalissues,andescalate them when necessary.

• Contributeto continuous improvement initiatives across digital operations.

E-MERCHANDISING & DIGITAL CONTENT

• Contribute to content updates across CHANEL.com andE-Retailerplatforms.

• Review digital assets,moodboardsand product pages prior to publication.

• Support the maintenance of online assortments, productactivationsand merchandising updates.

• Contribute to merchandising optimization based on stock availability and commercialpriorities, andmaintain product rankings accordingly.

360COORDINATION& MONITORING

• Support the execution of digital campaignsand CRM activationsby coordinatingwith relevant stakeholders.

• Monitor stock availability before and during campaigns to ensure commercial readiness.

• Consolidatecampaign feedback and performance learnings.

• Monitorwebsitesperformances, operationalKPIsand online business activities.

DIGITAL PROJECTS & CONTINUOUS IMPROVEMENT

• Support the implementation of new digital initiatives and omnichannel projects.

• Assistin updating operational documentation,FAQsand internal procedures. 

• Track digital trends and best practices through regular benchmarking.

ENERGIZERS

• Being part of a dynamic, fast-pacedDigitalteam.

• Working on a wide variety of digital business topics, from operations to merchandising and omnichannel projects. 

• Contributing to projects that directlyimpactthe online client experience. 

• Collaborating across departmentsand withinternational teams to implement innovative solutions.

• Developing both analytical and operational skills within aluxuryenvironment.

WHAT YOU CAN BRING

• A proactive,curiousand solution-oriented mindset.

• Strong organizational skills with excellent attention to detail.

• An analytical approach with the ability to interpret data andidentifyopportunities.

• A collaborative attitude and excellent interpersonal skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Passion for digital business, luxuryretailand client experience.

• Eagerness to learn and continuously improve.

REQUIREMENTS

• Bachelor’s orMaster’s degree in Businessor related field.

• Advanced technical skills in Excel.

• Comfortable working with data and digital platforms. 

• Previousinternship or academic exposure to Digital, E-Commerce or Retail is a plus.

• Excellent communication skills, both verbal and written.

• Strong organizational skills and attention to detail.

• Fluency in Englishrequired;proficiencyin Arabic and/or French is a plus.

• Preferably based in the UAE.

WHAT YOU WILL GAIN
At CHANEL,you will gain hands-on experience across the full spectrum of Digital Business.This internship is an opportunity to develop your analytical,operationaland project management skills while building a solid understanding of luxury digital business.