Network Control Intern

Job Title: Network Control Intern

Job ID: 29264

Location: Melbourne, FL

L3Harris is a leader in providing advanced technology solutions, and we are currently seeking a proactive and motivated Network Control Intern to join our operations center team. This internship will offer hands-on experience in network management, monitoring, and troubleshooting within a dynamic 24x7 network control environment.

Internship Responsibilities:

• Monitor and analyze network problems using network management and monitoring tools.
• Respond to network alarms to minimize disruptions and impact on end users.
• Assist in root cause analysis and contribute to developing action plans for service restoration.
• Collaborate with L3Harris teams and external telecommunication partners to optimize operational processes and restoration times.
• Participate in coordination with User Community, Field Services Group, and telecommunication partners for Break/Fix actions and Change Management activities.
• Document Trouble Tickets and Change Requests related to network activities.

Educational Requirements:

• Currently pursuing a Bachelor’s degree in Information Technology with a focus on Networking, Cybersecurity, or a related field.

Desired Skills and Experience:

• Basic understanding of L1 through L4 of the OSI Model.
• Familiarity with LAN/WAN/MAN technologies.
• Knowledge of Incident, Change, and Problem Management practices is beneficial.

Preferred Additional Skills:

• Interest in LTE and VPN technologies.
• Ability to thrive in a fast-paced environment.
• Eagerness to apply IP networking knowledge to real world experiences.
• A commitment to maintaining high service levels in a customer support environment.
• Certifications such as CCENT, CCNA, CCNP, CompTIA, or ITIL v3/4 are advantageous but not required.