Customer Care Business Analyst – Intern

Invitation Homes is pioneering a new and exciting industry, positioned as the premier provider of single-family homes for lease in the country. We are seeking dynamic, data-driven students with a passion for marketing and customer experience to join our summer internship program. 

The Marketing, Customer Experience, and Growth team drives key initiatives across creative development, brand strategy, digital marketing, property listings, website optimization, social media, ancillary services, and customer experience. As an intern, you’ll gain hands-on exposure to these areas while contributing to projects that enhance resident acquisition, customer satisfaction, and brand visibility. 

Responsibilities may include: 

You’ll be immersed in a fast-paced, collaborative environment where data is at the heart of every decision. Responsibilities may include: 

• Supporting efforts to enhance digital engagement and customer interaction 

• Collecting, analyzing and interpreting data to inform marketing and CX strategies 

• Participating in discussions around marketing channels, user journeys, and performance metrics 

• Assisting with marketing technology tools to improve team efficiency and automation 

• Contributing to brand initiatives that strengthen market positioning 

• Analyzing and reporting across the customer experience journey stages, which includes lead gen, digital funnel performance, and customer insights 

Who We’re Looking For

• Rising senior pursuing a bachelor’s degree from an accredited university in Marketing, Business Analytics/ Data Analytics, Information Systems, Economics, Statistics, Real Estate or a related field, with an expected graduation date of May 2027

• Proficiency in MS Office Suite, particularly Excel

• Experience utilizing technical tools (e.g., Google Analytics, Tableau, Quantum Metric) through coursework, personal initiatives or previous employment/internship is preferred but not required

• Strong analytical curiosity with a passion for uncovering insights from data

• Exceptional attention to detail when reviewing content, metrics or trends

• Clear and professional communication skills, both written and verbal

• Adaptable and open to feedback in a fast-paced environment

• Self-motivated with a proactive mindset and a desire to add value

• Effective time management and ability to meet deadlines

• Interest in digital marketing and enhancing customer experience

• Desire to work in Dallas, Texas