Intern – Information Technology Support

Essential Responsibilities

•        Prioritize and respond to end user service requests tracking work activities in the IT ticketing system, engaging other support resources when needed, and communicating status to the requestor
•        Follow standard operating procedures including those for account management, workstation configuration, change control, application configuration, issues escalation, and incident handling
•        Maintain accurate records of technical assets identifying needs to procure additional supplies and replace systems
•        Create and maintain standard OS images
•        Provide AV support including conference room setup, online meeting configuration, and recording
•        Support network and desktop printing and coordinate printer maintenance with the service vendor when needed
•        Create and administer user accounts for Active Directory, Office365, VPN, specialized scientific applications, and other corporate systems
•        Provide end user training in the use of Microsoft Office, conferencing, security, and computing best practices
•        Collaborate with other IT personnel and contractors to resolve complex issues and system outages
•        Troubleshoot issues with network connectivity for end user devices in the office and at offsite locations
•        Responsible for workstation hardware troubleshooting and repair
•        Maintain confidentiality of client and company information

Additional Responsibilities

• At all times, protect the security and integrity of company systems
• Other duties as needed

Minimum Acceptable Qualifications: Education/Experience

• Currently enrolled in a degree or training program in an IT-related field
• Knowledge of computing hardware, software, voice/data cabling, networking protocols, printer management, and desktop implementation/support
• Knowledge of the Windows desktop operating system environment (Windows 10, Windows 11) as well as PC applications (such as Word, Excel, and Outlook) is required
• Knowledge of or experience with telecommunication support and audio-visual system support desired

Minimum Acceptable Qualifications: Skills

• Ability to provide exceptional customer service and take ownership of problems
• Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing
• Ability to take direction and follow standard operating procedures and best practices
• Ability to plan and prioritize work without supervision
• Versatility, flexibility, and willingness to work within constantly changing priorities
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Acute attention to details
• Ability to demonstrate practical troubleshooting and problem analysis techniques
• Commitment to documenting work, contributing to the IT knowledge base, and maintain accurate records
• Capability of handling the technical and management aspect of the IT department
• Ability to work in a fast-paced environment where multiple projects are in process and must be completed in a timely manner
• Excellent oral and written communication skills

Working Environment

•        Primarily office
•        Occasional laboratory/clinical environment
•        Routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets

Position Type and Expected Hours of Work

•      This is a full OR part time position
•      Some flexibility in hours is allowed, but the employee must be available during the "core" work hours as published in the BioAgiIytix Employee Handbook
•      Occasional weekend, holiday, and evening work may be offered