Moderation Quality Assurance Project Intern

Responsibilities

About the Team Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. EMEA Moderation team is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience. term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests. As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests. Applications will be reviewed on a rolling basis - we encourage you to apply early. Successful candidates must be able to commit to at least 3 months long internship period. Please note that you must be an full-time enrolled student during your entire internship period. Roles & Responsibilities - Help build quality assessment processes and conduct quality assessment work by ensuring and evaluating the delivery quality of the global sellers, products and contents reviewed. - Conduct root cause data analysis and provide key actions to improve processes. - Participate in the development of quality inspection standards and continuously optimize the process and platform. - Enhance moderation policy and work closely with local operations and safety teams. - Produce structural feedback, support and supervision, and act as a trusted point of contact for external stakeholders.

Qualifications

Minimum Qualifications - Currently pursuing an Undergraduate/Master's degree, available for 4–5 days per week, for at least 3 months; - Ability to digest large data sets/policies in a cohesive and actionable manner; - Excellent coordination skills and communication skills across multiple cross-functional teams to build plans and projects; - Proficient with office software such as Excel, Word, Powerpoint, etc. Preferred Qualifications - Familiar with E-commerce compliance requirements and internet governance management, with a certain level of business sensitivity and risk awareness is preferred; - Previous experience in project management, e-commerce safety and quality analysis is preferred. By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy

Job Information