Apprentice Administrator

• Suffolk County Council
• Address:  Contact Centre, Stowmarket IP14 1AD - Hybrid working
• Salary: £24,413 per annum (pro rata for part time)
• Hours: 37 hours per week, flexible working options available 
• Contract: Fixed term for up to 21 months (Apprenticeship)

This advert is open to current Suffolk County Council staff only

When you join Suffolk County Council in our Blue Badge team as an Apprentice Administrator we’ll support your development from the start. We’ll help you to play to your strengths, diversify your skills and build an influential and impactful career. With a variety of career paths and learning opportunities to explore, if you’re motivated and passionate there’s no limit to how far your ambition could take you.  Reimagine the possibilities. 

Your role and responsibilities 

Working in the Blue Badge team you will be assisting customers with their Blue Badge applications over the telephone, answering their enquiries received via email or letter, assisting with incoming documents either by email or post. You will be using specific data systems to support the team with a number of important administrative tasks to ensure that applications for a Blue Badge parking permit are processed correctly.

You will thrive in a busy and target driven environment. You will be passionate about getting it right first time and putting the customer at the heart of everything that you do.

Your apprenticeship 

• Apprenticeship: Business Administration level 3
• Duration: up to 21 months

We welcome apprenticeship applications from all ages and backgrounds. There's no upper age limit - it's never too late to start developing new skills. We want to provide opportunities for anyone interested in launching or advancing their career. 

The apprenticeship you're applying for must build on your qualifications. If you have experience in this field, the apprenticeship you're applying for must be at a higher level.

Read the Job and Person Profile (Word) and the Apprenticeship Recruitment Brochure. During the apprenticeship, you'll be working towards the role described in the Job and Person Profile. You will have the opportunity to receive hands-on training and pursue certification. Completing your apprenticeship does not guarantee a full-time position. However, we are dedicated to helping you find a job. You will have priority access when you apply for vacancies. This applies during the final 3 months of your contract. 

You will need 

• the desire to gain valuable work based skills and experience
• determination and dedication to succeed in your qualification and in the workplace
• the attitude to help you become the best that you can be
• excellent communication skills both spoken and written
• good IT Skills
• previous experience working in customer service, a contact centre or local government is useful but not a pre-requisite to join our team. A desire to provide the best service for our customers is essential. Comprehensive training is provided for new starters. Ongoing training and improvement is part of our culture and will continue throughout your career working with us.

The team 

We process all Blue Badge applications for Suffolk. There are currently over 44K live badges in Suffolk. Last year we processed 21,202 applications and issued 19,473 badges.  The Blue Badge Team operates from 08:06 – 16:00 Monday - Friday 

Empowering Everyone 

We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.

For more information 

Please contact Sophie Buist for a casual conversation. You can reach her by calling 01473 265815.

How to apply

Step 1 - Read the Job and Person Profile (JPP) (Word). 

Step 2 - Click ‘Apply Now’ to start your online application.

Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template. 

Question 1 - Tell us what skills you have learned whilst at school/college, volunteering and/or working that you think will be useful to you in this role and why?

Question 2 - Tell us about something you are proud of and why?

Question 3 - Tell us about a time you've been really determined to do something, what did you do? What happened as a result?

Question 4 - Why are you interested in working in working for our organisation?

Question 5 - What are you hoping to gain from this apprenticeship?

Question 6 - Using our WeAspire values (see bottom of JPP); tell us about a time or situation when you have demonstrated one of these values

Step 4 - Upload a CV (without name and personal details).

Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process. 

If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing [email protected]or calling 03456 014412.  If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process. 

Closing date: 11.30pm, 30 September 2025. 

Interview date 2 October 2025.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid