Cloud Support Engineering Intern

Company

Cox Communications, Inc.Business OperationsIntern - FunctionalIndividual ContributorHybrid - Ability to work remotely part of the weekNoDay

Compensation

Hourly base pay rate is $21.49 - $32.26/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

We encourage candidates to apply for no more than three internship opportunities within a 90-day period. Our recruiting team will review your application and ensure you are considered for the opportunities that best align with your skills and interests.

Cloud Engineering Support Intern - Community College ONLY

At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help SMBs and enterprises alike simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure and Google to a full set of Private Cloud and Cybersecurity solutions, RapidScale helps companies turn technology into their biggest competitive advantage.  As part of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience. 

As a Cloud Engineering Support Intern, you’ll be on the front lines of cutting-edge cloud technology, supporting external customers in a fast-paced Managed Services Provider (MSP) environment. Whether troubleshooting critical system issues, optimizing performance across AWS, Azure, and Google Cloud, or guiding customers through cloud complexities, your role is pivotal in delivering seamless, high-impact solutions. If you're passionate about technology, problem-solving, and creating outstanding customer experiences, this is your opportunity to make an impact.

What You’ll Do:

• Be the frontline expert – Manage and maintain multiple customer cloud environments, ensuring uptime and performance.
• Own the customer experience – Resolve support tickets efficiently while keeping customers informed and confident in your expertise.
• Think fast, act faster – Identify, troubleshoot, and escalate high-priority issues to prevent downtime and disruptions.
• Collaborate to innovate – Work with senior engineers, account teams, and project managers to resolve complex cloud and networking challenges.
• Stay hands-on – Provide direct support via phone and email, ensuring quick, effective resolutions that keep businesses running smoothly.
• Drive solutions, not just fixes – Deliver lasting resolutions that enhance system stability, security, and customer success.

Requirements

• Actively pursuing Associate’s degree (Community College), in a technical field such as Information Technology, Computer Science, Networking, or a related discipline with a GPA of at least 3.0
• Candidates currently pursuing Bachelor’s degrees will not be considered for this role.

Preferred Qualifications

• Experience with FortiGate firewalls, SD-WAN management, and advanced networking concepts, including NAT, subnetting, VPNs, and FortiGate/vShield Edge configurations.
• Familiarity with server performance monitoring, troubleshooting techniques, and MSP environments, including experience with N-able or similar remote monitoring and management (RMM) tools.
• Possession of any of the following certifications is a plus: CompTIA A+, CompTIA Network+, Azure Fundamentals (AZ-900), AWS Certified Cloud Practitioner, Google Cloud Digital Leader, CompTIA Security+, Azure Administrator Associate (AZ-104), Google Associate Cloud Engineer, Fortinet NSE 4, CCNA (Cisco Certified Network Associate), and ITIL Foundation.

Don’t miss out on the first steps toward your future. Apply today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.