Customer Service Intern

Job Description

Account management (Sales development)

• Long tail account management  
• Customer success processes and metrics
• Churn and account reactivation analysis and metrics
• Customer interaction/journey analysis

Customer service (Supply chain)

• Forecasting and demand planning
• Service Level metrics and processes
• Customer support, complain analysis and processes.
• Admin processes optimization

 Team collaboration

• Collaboration on digital marketing plan and automation processes.
• Foster the use of local CRM and exploit all capabilities to its full potential

Qualifications

• BA in Pharmacy, Veterinary, Food Chemistry, Biology, Business Administration, Marketing or in a related course of studies.
• Dynamic, independent person who wants to take on challenges in a company belonging to a multinational with opportunities.
• You have always wanted to put your theory into practice.
• Knowledge and previous experience with CRM Microsoft Dynamics and Tableau will be positively value.
• MBA candidate very focused on dealing with clients, ideal previous experience with clients, high analytical capacity
• You are hands-on, proactive, smart and above all creative.
• Excellent oral and written English and Spanish is a must.