Description

Position at New York City Transit

Department: Operations Support, NYCT

Location: 354 West 54th Street, New York, NY 10019

Position Title: Technical Communications Specialist, Emerging Talent Intern

Hourly Rate: $19.00 (Undergraduate), $21.00 (Graduate)

OVERVIEW OF DEPARTMENT:

New York City Transit’s Department of Subways, with over 6,400 subway cars and 472 stations, employs 29,000 individuals who work together 24/7, 365 days a year, to move millions of customers safely to their destinations. These employees operate trains, maintain railcars, assist customers in stations, make critical right-of-way and electronic repairs, and provide technical and analytic support to deliver timely and reliable customer services.

The Operations Support Division within the Department of Subways provides analytical and management support to the operating divisions. The division’s Performance Analysis Unit (PAU) is an analytical team responsible for owning and interpreting data and analytics for both leadership and operating personnel on subway network service performance.

RESPONSIBILITIES:

The intern will support the Performance Analysis Unit by improving documentation, communication, and workflow processes that enhance how operational and analytical teams share and use information.

Analyze and document Subways team workflows to identify and implement process improvements.
Research, write, and edit procedures, user guides, reports, and training materials.
Translate complex technical or analytical concepts into clear, accessible language and visuals.
Design and produce presentations, dashboards, and internal websites that collate important information.
Establish and maintain documentation standards, templates, and style guides.
Support project management activities such as scheduling, task tracking, and maintaining project files.
Organize and maintain digital repositories, shared drives, and knowledge bases.
Collaborate with cross-functional teams to enhance documentation quality and workflow efficiency.

PROJECTS:

Develop standardized documentation, procedures, and guides that synthesize personnel knowledge in a sustainable, valuable format.
Design and internal webpage to better present information and organize/consolidate key resources for our audiences.
Design, develop, and maintain a project management documentation and systems for our team's suite of work.

REQUIRED QUALIFICATIONS:

Proficiency in Microsoft Office Suite is a must.
The candidate should possess organizational, analytical and communication skills.
The candidate should be able to work well under pressure and prioritize tasks effectively.
The candidate should have a keen eye for detail and be able to work independently while being an active team player.

REQUIRED EDUCATION:

Matriculated in an undergraduate program in good standing with at least 2.5 GPA OR matriculated in a graduate program in good standing with at least 2.8 GPA
Major(s) Preferred: Technical communication, information design, data analytics or information systems, operations management, urban planning, transportation, or related field.

All applicants must be authorized to work in the United States at the time of application. Students’ transcript must be submitted.

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

Technical Communications Specialist – Emerging Talent Intern

Metropolitan Transportation Authority

Compensation Overview

Description