Customer Solutions Specialist Intern

Job Description

The Customer Solutions Specialist (CSS) Internship is a key part of the Access and Reimbursement team within AbbVie Patient Services.  The CSS Intern will gain first-hand experience in the role of a CSS, including calls to HCP offices in their assigned territory to represent and serve as a subject matter expert on AbbVie’s in-office portals and access related solutions.  The Intern will gain exposure to how CSS partners closely with other AbbVie field stakeholders to offer the right solutions to offices that create the best possible patient prescription experience 

Key responsibilities include: 

• Participate in Internship orientation and successfully complete product training before entering the field. 

• Develop an understanding of the CSS role by shadowing other CSSs and demonstrating an understanding of the role through role-play scenarios. 

• Understand HCP office process and offer electronic solutions (i.e. portals) that will improve the patient Rx experience.  

• Understand and represent AbbVie’s HCP facing portals and other electronic solutions and understand what it means to serve as a subject matter expert. 

• Partner with assigned CSS mentor and AbbVie field teams to implement and offer solutions to HCPs in assigned territory. Working with an HCP office, evaluate and diagnose areas of delay and disruption that may occur for patients in their Rx experience to determine if an AbbVie digital solution may be helpful for the patient.  

• Develop relationship with HCP offices using a portal/solution and provide regular updates on new functionality matching new or unused features with patient needs.  

• Communicate with AbbVie field teams in a compliant manner. 

Qualifications

Minimum Qualifications  

• Must be enrolled in university for at least one semester following the internship  

• Expected graduation date between December 2026 – July 2027 

Preferred Qualifications 

• Basic Healthcare or Biotechnology industry knowledge 

• Basic understanding of drugs requiring prior authorization and use of specialty pharmacies for prescriptions to be filled 

• Basic knowledge of regulations and compliance requirements affecting prescribing pharmaceuticals. 

• Comfortable with frequent air and ground travel 

• Open to relocation upon full-time hire 

• Experience working in a health care environment 

• Strong communication skills with ability to adapt to many different scenarios 

• Strong desire to learn; self-motivated with high levels of discipline 

• Basic/Intermediate experience in Microsoft Office (Outlook, Excel, PowerPoint, Teams) 

• Excellent problem-solving, written, and verbal skills 

• Exceptional interpersonal, leadership and project management skills 

• Proven track record of teamwork, adaptability, innovation, initiative, and integrity 

• Planning and organization skills 

• Possesses strategic and critical thinking capabilities 

• Operates effectively in a matrix environment 

• Previous Externship in Sales