Information Technology Support Specialist Intern

APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS

ARL's Supply Chain Department is looking for a self-disciplined, highly motivated, and customer service-oriented individual for the role of IT Support Specialist Intern to provide customer support for the Applied Research Laboratory at the Pennsylvania State University.

ARL/Penn State’s purpose is to research and develop innovative solutions to challenging scientific, engineering, and technology problems in support of the Navy, the Department of Defense (DoD), and the Intel Community (IC).

This position will be responsible for new account setup, resolving account issues, and maintaining active user accounts.

You will:

• Assist file exchange users with password resets, MFA resets, and new account setup

• Assist file exchange users unlock suspended accounts

• Add/remove permissions to file exchange share spaces and delete inactive user accounts

• Set up new file folder structures as requested by ARL staff

• Create group permissions, troubleshoot any file access issues

• Investigate application issues, perform cause analysis, and take corrective actions

• Perform yearly audits

• Create/update documentation and frequently asked questions

• Update the user data in the Supply Chain Database; as new suppliers are added, ensure their user information is reflected in Database

Required skills/experience areas include:

• Past success in providing ideas in written form for clear comprehension to an audience

• Demonstrated ability to work through a difficult problem, using proper steps to define and formulate ideas to reach a solution

• Success in an office environment, where various forms of communication and organizational skills were crucial to be effective

• Demonstrated ability to exercise discretion

• Ability to express yourself and ideas successfully to others in order to provide understanding

• Demonstrated organization skills

Preferred skills/experience areas include:

• Current secret government security clearance

Your working location will be fully on-site, located in State College, PA.

ARL/Penn State’s purpose is to research and develop innovative solutions to challenging scientific, engineering, and technology problems in support of the Navy, the Department of Defense (DoD), and the Intel Community (IC).

FOR FURTHER INFORMATION on ARL, visit our web site at www.arl.psu.edu

BACKGROUND CHECKS/CLEARANCES

Employment with the University will require successful completion of background check(s) in accordance with University policies.All positions at ARL require candidates to possess the ability to obtain a government security clearance; you will be notified during the interview process if this position is subject to a government background investigation.  You must be a U.S. citizen to apply.  Employment with the ARL will require successful completion of a pre-employment drug screen.

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