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Field Services Intern

About the role

As our Field Service Intern, you will be a vital part of our client's service organization and will have the opportunity to be mentored and guided by the on-site Field Services Representative (FSR).

This role will have direct interaction with customers, as well as the support and network operations teams. This position will assist the FSR on a part-time basis with off-campus property management, students, and residents at Ithaca College. You will assist with maintenance and operational support for data, network core, and distribution equipment. We highly encourage acquiring certifications, and supplemental training material can be provided. 

We are One Team and challenge everyone in our organization to be a problem solver. If you are as passionate as we are about the intersection of technology and education, join us today.

You’ll be a part-time worker on the campus of Ithaca College.

What you’ll be doing:

Provide exceptional service to customers

Work with FSR to address end-user and network escalations

Perform weekly network testing

Perform monthly maintenance of network equipment

Work with FSR to coordinate client activities (e.g., move-in)

Monitor, investigate, and retire equipment alarms

Generate reports as required

Other documentation and administrative duties as requested

What you’ll bring:

Honesty

Dependability

Self-motivated

Basic understanding of networking and multiple operating systems

Enrolled in a degreed program at an accredited college/university

Ability to operate under minimal supervision

Ability to work logically and methodically to resolve service issues under direction from NOC

Excellent written and spoken communication skills (ability to communicate comfortably with college students, dormitory employees, university officials, and owners and management of properties)

Business professional manner and presentation in a variety of scenarios (from changing a switch in a data closet to meeting with university officials or property owners)

Preferred Qualifications:

Excellent relationship-building skills

Currently studying for an IT degree

Experience with IT

Certifications such as Net+

Physical Demands:
Candidates should be able to lift up to 50 lbs. and climb a ladder. Position involves lots of walking. 

Driving Requirements:
This role requires you to maintain a valid driver’s license for the purposes of using your own vehicle for work purposes. 

About us

At Boldyn Networks, we’re reimagining the future of interconnectivity. Our network solutions are solving some of tomorrow’s greatest challenges. We are one team across the globe. Always listening. Learning. We value different perspectives and challenge each other to be our best. Here, you can change lives today and create a better tomorrow.

Why work with us?

We’re large enough to deliver and maintain large-scale operations, giving you the opportunity to work on exciting projects and expand your skills. You’ll be surrounded by talented colleagues who thrive on solving problems, just like you. Together, you’ll make your mark on projects that matter and find new strengths along the way.

We also offer:

Salary: $18/hour

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Field Service Representative Intern

Boldyn Networks

Compensation Overview