We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

Reporting to the Sr Manager, Digital Operations, the Systems & Process Analyst Co-op is responsible for providing efficient operational support while maintaining compliance with internal controls and procedures within the functional area. The role applies technical and process knowledge to act as a point of contact for various stakeholders in the Bank. The Analyst exercises independent judgement in determining feasible solutions for stakeholders and technical partners. The role provides crucial support in the implementation of process improvement initiatives, seeking opportunities to streamline existing processes and procedures. You will work with little direction in a fast-paced environment with Product Owners, Consultants and Leadership to deliver process workflow updates to internal CIBC web properties. 

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

Important information

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
You must be currently enrolled in post-secondary education and returning to full-time studies to be eligible. However, you do not need to be in a registered Co-Op program to be considered for a role.
Recruitment timeline: Applications review – September/ October; Interviews – September/ October; Offers - October/ November.
Please include your resume (no more than 2 pages), a cover letter (no more than 1 page), and your most recent unofficial transcript with your application. These should all be uploaded into the Resume section of the application as one pdf document.
This is a 4 month opportunity.

How You'll Succeed

Process documentation: Proficiency in documentation for this role involves ensuring accuracy and completeness, writing clearly and simply, and structuring documents logically. The candidate must maintain a consistent style and tone, create technical documents like manuals and specifications, and collaborate effectively with team members and stakeholders.

Communication and teamwork: Strong communication skills with stakeholders are essential for success. These skills encompass the ability to clearly convey information, actively listen, and engage in meaningful dialogue. The candidate will also need to navigate conflicts and find mutually agreeable solutions. 
Planning and coordination: Interact with team members and stakeholders to encourage engagement and connection. You prioritize effectively and manage multiple tasks concurrently with strong organization skills.
Data analysis: Analyze data/situations fully and accurately to guide or reach productive decisions.
Deliver with speed: You make sure we’re delivering on time, within scope and budget, and are future-proofed. You can manage multiple priorities at the same time and iterate effectively.

Who You Are

You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.

You are a problem solver. You have exceptional critical thinking, problem-solving and decision-making skills with demonstrated ability to independently identify and analyze business and technical problems and recommend solutions.

Detail oriented. You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision-making.

You embrace and champion change. You'll continuously evolve your thinking and how you work to deliver your best.

You give meaning to data. You enjoy investigating complex problems and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.

You love to learn. You're passionate about growing your knowledge, and you know there is no limit to what you can achieve.
Values matter to you. You bring your authentic self to work and embody our values of trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

2026-04-24

Job Location

Toronto-81 Bay, 16th Floor

Employment Type

Temporary (Fixed Term)

Weekly Hours

37.5

Skills

Critical Thinking, Data Analysis, Prioritization, Process Documentation